no report yet
Automatic transmission: control module (tcm/pcm/tecm)
Risk. THIS COULD CAUSE A CRASH WITHOUT WARNING.
2004 Chrysler PacificaProblems, recalls & complaints
NHTSA has logged 896 owner complaints about the 2004 Chrysler Pacifica, most often about the structure. It is covered by 2 safety recalls.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through September 30, 2021. Updated daily. Photo: IFCAR, Public domain.
Complaints by system
Where the 2004 Chrysler Pacifica has problems
896 complaints grouped by the system owners reported.
323Structure5 crash/fire/injury
141Engine9 crash/fire/injury
125Suspension1 crash/fire/injury
117Engine and engine cooling7 crash/fire/injury
109Electrical system12 crash/fire/injury
96Power train6 crash/fire/injury
50Steering
42Fuel system, gasoline
41Fuel/propulsion system
21719 other systems33 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Structure | 323 | 5 |
| Engine | 141 | 9 |
| Suspension | 125 | 1 |
| Engine and engine cooling | 117 | 7 |
| Electrical system | 109 | 12 |
| Power train | 96 | 6 |
| Steering | 50 | 3 |
| Fuel system, gasoline | 42 | 3 |
| Fuel/propulsion system | 41 | 4 |
| 19 other systems | 217 | 33 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
2 recalls
2004 Chrysler Pacifica recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
no report yet
Delivery: hoses, lines/piping, and fittings
Risk. UNDER CERTAIN ENGINE AND VEHICLE DYNAMIC CONDITIONS, THE FUEL LINE MAY SEPARATE, RESULTING IN A FUEL LEAK AND AN INCREASED RISK OF A VEHICLE FIRE.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Chrysler.
Mileage at failure
When do structure problems start?
108kmiles, median
Based on the odometer reading in 280 structure complaints. 40% were reported before 100,000 miles.
7under 30k miles111under 100k miles169100k miles or more
Owner-reported costs
What owners say repairs cost
Dollar amounts owners wrote in their complaints when describing a repair or a quote. These are not price estimates; a system is shown only when at least 8 owners mentioned a cost.
Structure
22 owners mentioned a cost$3,000median
Middle half: $2,611 – $4,000
Suspension
11 owners mentioned a cost$2,000median
Middle half: $1,606 – $3,250
If a problem is covered by a recall, the dealer fixes it for free. Some manufacturers also reimburse owners who paid for a repair before a recall was announced.
Best & worst years
2004 vs. every other Pacifica year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Pacifica median. How we score
'04'05'06'07'08'16'17'18'19'20'21'22'23'24'25'26'27
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2004 Chrysler Pacifica safety ratings
2004 Chrysler Pacifica 4-DR. w/SAB in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
Frontal crashNot rated
Side barrierNot rated
- Rollover: 4 stars (13.0% risk)
- Stability control: No
- Forward collision warning: No
- Lane departure warning: No
3 investigations
NHTSA defect investigations
Federal investigations that included the 2004 Chrysler Pacifica, and the recalls they led to.
- FUEL TANK PUNCTURESNo recall
- FUEL TANK PUNCTURESNo recall
- ENGINE STALLINGNo recall
In owners' words
What Pacifica owners report
Recent structure complaints filed with NHTSA, shortened. Personal details are removed.
Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle’s engine is at risk of falling through the vehicle’s frame at any moment…
THE UNDER CARRIAGE THAT HOLDS ENGINE IN PLACE IS COMPLETELY RUSTED THROUGH. I BOUGHT BRAND NEW TIRES FROM BELLE TIRE ON SEPTEMBER 9, 2020. BY NOVEMBER 1 2020 I WAS OBSERVING EXTREME WEAR ON THE BRAND NEW TIRES. WENT TO MY MECHANIC AND WAS TOLD THE CAR IS UNSAFE TO DRIVE DUE TO THE CRADLE RUST ROT,…
UPON TAKING A THE VEHICLE TO A MECHANIC, I WAS INFORMED THE SUBFRAME WHICH SUPPORTS THE ENGINE IS RUSTING TO THE POINT IT WILL NOT HOLD THE ENGINE CAUSING CATASTROPHIC FAILURE. I HAVE BECOME AWARE CHRYSLER IS AWARE OF THE FUTURE FAILURE AND WILL NOT FIX IT.
Own a 2004 Pacifica?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.