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2013 Freightliner Sprinter 2500Problems, recalls & complaints

NHTSA has logged 2 owner complaints about the 2013 Freightliner Sprinter 2500, most often about the air bags. It is covered by 4 safety recalls, and for recall 16V-077 the manufacturer reports only 41% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls4Lowest repair rate 41%Owner complaints22 with a crash, fire or injuryTop problem1Air bags

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 29, 2018. Updated daily.

Complaints by system

Where the 2013 Freightliner Sprinter 2500 has problems

2 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags10
Service brakes11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2013 Freightliner Sprinter 2500 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

66%repaired · 2020 Q1

Passenger side: inflator module

Recall 18V-032 · Jan 9, 2018 · 17,413 vehicles · 11,556 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

100%repaired · 2018 Q1

Electrical system: software

Recall 17V-272 · Apr 21, 2017 · 3 vehicles · 3 repaired

Risk. The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software.

Problem, fix and repair progress →

70%repaired · 2018 Q3

Air bags

Recall 17V-093 · Feb 10, 2017 · 15,338 vehicles · 10,688 repaired

Risk. If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Problem, fix and repair progress →

41%repaired · 2018 Q3

Driver side: inflator module

Recall 16V-077 · Feb 10, 2016 · 136,361 vehicles · 55,549 repaired

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Freightliner.

Best & worst years

2013 vs. every other Sprinter 2500 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 2500 median. How we score

'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2013 Freightliner Sprinter 2500 safety ratings

2013 Freightliner Sprinter 2500 CARGO VAN RWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
In owners' words

What Sprinter 2500 owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

I WAS NOTIFIED OF THE RECALL BY MERCEDES. I CALLED THE PHONE NUMBER PROVIDED. MERCEDES GAVE ME THE PHONE NUMBER FOR MERCEDES BENZ OF SOUTHAMPTON TO REPLACE THE FAULTY AIRBAGS. I PROVIDED THEM WITH VIN NUMBER, THEY CONFIRMED THE RECALL, ORDERED PARTS, AND SCHEDULED AN APPOINTMENT. WHEN WE ARRIVED…
Complaint 11143869 · Oct 29, 2018

Own a 2013 Sprinter 2500?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.