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2011 Mercedes-Benz CLS550Problems, recalls & complaints

NHTSA has logged 4 owner complaints about the 2011 Mercedes-Benz CLS550, most often about the electrical system. It is covered by 3 safety recalls, and for recall 24V-874 the manufacturer reports only 10% of affected cars repaired.

2011 Mercedes-Benz CLS550
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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls3Lowest repair rate 10%Owner complaints40 with a crash, fire or injuryTypical failure mileage45kElectrical system, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 19, 2024. Updated daily. Photo: Elise240SX, CC BY-SA 4.0.

Complaints by system

Where the 2011 Mercedes-Benz CLS550 has problems

4 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Electrical system10
Fuel/propulsion system10
Power train10
Seats10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

3 recalls

2011 Mercedes-Benz CLS550 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

10%repaired · 2026 Q3

Visibility: sun/moon roof assembly

Recall 24V-874 · Nov 19, 2024 · 33,456 vehicles · 3,406 repaired

Risk. A detached sunroof panel can become a road hazard, increasing the risk of a crash.

Problem, fix and repair progress →

34%repaired · 2025 Q4

Visibility: sun/moon roof assembly

Recall 22V-954 · Dec 23, 2022 · 131,653 vehicles · 45,331 repaired

Risk. A detached sunroof panel may become a road hazard, increasing the risk of a crash.

Problem, fix and repair progress →

24%repaired · 2026 Q1

Visibility: sun/moon roof assembly

Recall 19V-918 · Dec 20, 2019 · 747,928 vehicles · 177,202 repaired

Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.

Best & worst years

2011 vs. every other CLS550 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the CLS550 median. How we score

'06'07'08'09'10'11'12'13'14'15'16'17'18
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2011 Mercedes-Benz CLS550, and the recalls they led to.

  1. Loss of rear lighting assemblyEA13008 · closed May 12, 2014
    Led to recall 14V-177
In owners' words

What CLS550 owners report

Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.

TODAY, I WAS INFORMED BUY THE MERCEDES BENZ DEALER SERVICE SPECIALIST AT INTAKE, AT THE ONLY DEALER IN FAYETTEVILLE N.C. 3203 BRAGG BLVD. WHEN TAKING THE CAR IN FOR SERVICE THAT THE REVERSE CAMERA FOR BACKING UP SAFELY, COAXIAL CABLE WAS DAMAGED CAUSING THE CAMERA TO MALFUNCTION DUE TO OPENING AND…
Complaint 10658520 · Nov 17, 2014 · 45,000 miles

Own a 2011 CLS550?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.