Communication: auto crash notification
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA has logged 2 owner complaints about the 2017 Mercedes-Benz E550, most often about the communication. It is covered by 5 safety recalls, and for recall 17V-627 the manufacturer reports only 81% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through March 1, 2023. Updated daily. Photo: IFCAR, Public domain.
2 complaints grouped by the system owners reported.
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Communication | 1 | 0 |
| Electrical system | 1 | 0 |
| Steering | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Risk. An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Risk. If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Risk. The insufficient clearance may cause the panel to melt, increasing the risk of a fire.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the E550 median. How we score
Recent communication complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2017 Mercedes-Benz E550. The contact received notification of NHTSA campaign number 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet…
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.