Electrical system: softwareRecall 21V-055 · Mercedes-Benz vehicles
Daimler Vans USA, LLC recall 21V-055 covers 84,345 Mercedes-Benz vehicles for a electrical system: software problem, reported to NHTSA on February 5, 2021. The manufacturer's latest report (2023 Q1) shows 96% of affected vehicles repaired.
Source: NHTSA recall 21V055000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The fix
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
96%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.