repaired · 2026 Q3
Electrical system: instrument cluster/panel
Risk. A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
2020 Mercedes-Benz Sprinter 2500Problems, recalls & complaints
NHTSA has logged 81 owner complaints about the 2020 Mercedes-Benz Sprinter 2500, most often about the electrical system. It is covered by 22 safety recalls, and for recall 21V-153 the manufacturer reports only 25% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 5, 2026. Updated daily.
Complaints by system
Where the 2020 Mercedes-Benz Sprinter 2500 has problems
81 complaints grouped by the system owners reported.
20Electrical system1 crash/fire/injury
18Power train2 crash/fire/injury
15Engine
14Forward collision avoidance
10Service brakes2 crash/fire/injury
8Steering
7Lane departure
5Vehicle speed control
3Fuel/propulsion system
1912 other systems1 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Electrical system | 20 | 1 |
| Power train | 18 | 2 |
| Engine | 15 | 0 |
| Forward collision avoidance | 14 | 0 |
| Service brakes | 10 | 2 |
| Steering | 8 | 0 |
| Lane departure | 7 | 0 |
| Vehicle speed control | 5 | 0 |
| Fuel/propulsion system | 3 | 0 |
| 12 other systems | 19 | 1 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
22 recalls
2020 Mercedes-Benz Sprinter 2500 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2025 Q4
Structure: critical fasteners
Risk. A detached partition wall can increase the risk of injury.
repaired · 2025 Q4
Structure: critical fasteners
Risk. Reduced stability increases the risk of a crash.
repaired · 2026 Q1
Structure: body
Risk. Reduced vehicle control increases the risk of a crash.
Show 18 more recalls
repaired · 2025 Q1
Electrical system: instrument cluster/panel
Risk. A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a…
repaired · 2024 Q4
Internal: park pawl
Risk. Vehicle rollaway increases the risk of a crash.
repaired · 2024 Q3
Communication: auto crash notification
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency…
repaired · 2024 Q2
Back over prevention: display function
Risk. An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
repaired · 2023 Q4
Electrical system: software
Risk. Unintentional vehicle movement can increase the risk of a crash.
repaired · 2023 Q2
Passenger side frontal: cushion
Risk. Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
repaired · 2023 Q2
Back over prevention: display function
Risk. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
repaired · 2023 Q1
Door: hinge and attachments
Risk. Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
repaired · 2023 Q1
Hydraulic power assist: hose, piping, and connections
Risk. A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
repaired · 2023 Q1
Electrical system: instrument cluster/panel
Risk. A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
repaired · 2023 Q1
Service brakes, hydraulic: pedals and linkages
Risk. Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
repaired · 2024 Q4
Doors: lock
Risk. In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
repaired · 2022 Q4
Sensing system: camera
Risk. A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
repaired · 2023 Q1
Electrical system: software
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
repaired · 2023 Q4
Disc: caliper
Risk. Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
repaired · 2022 Q3
Hydraulic power assist: hose, piping, and connections
Risk. The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
repaired · 2022 Q3
Foundation components: hoses, lines/piping, and fittings
Risk. Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability…
repaired · 2022 Q4
Delivery: hoses, lines/piping, and fittings
Risk. A fuel leak can increase the risk of a fire.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Best & worst years
2020 vs. every other Sprinter 2500 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 2500 median. How we score
'07'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What Sprinter 2500 owners report
Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the…
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not…
Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worked, the second alternator used to only charge while driving intermittently now it doesn't work at all, and plugging into shore power sometimes melts the cord. The chassis battery…
Own a 2020 Sprinter 2500?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.