Menu

2014 Mercedes-Benz Sprinter 2500Problems, recalls & complaints

NHTSA has logged 38 owner complaints about the 2014 Mercedes-Benz Sprinter 2500, most often about the air bags. It is covered by 6 safety recalls, and for recall 17V-786 the manufacturer reports only 2% of affected cars repaired.

66
CarFlaw IndexSolid year48% below the Sprinter 2500 median · #6 of 14 years by complaints
Safety recalls6Lowest repair rate 2%Owner complaints385 with a crash, fire or injuryTypical failure mileage12kAir bags, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through July 14, 2025. Updated daily.

Complaints by system

Where the 2014 Mercedes-Benz Sprinter 2500 has problems

38 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags150
Engine82
Vehicle speed control30
Electrical system31
Fuel/propulsion system32
Power train20
Service brakes20
Service brakes, hydraulic10
Structure10
2 other systems20

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

6 recalls

2014 Mercedes-Benz Sprinter 2500 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

62%repaired · 2020 Q2

Passenger side: inflator module

Recall 19V-004 · Jan 8, 2019 · 88,388 vehicles · 54,366 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

2%repaired · 2019 Q1

Equipment

Recall 17V-786 · Dec 8, 2017 · 550 vehicles · 11 repaired

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Problem, fix and repair progress →

70%repaired · 2018 Q3

Air bags

Recall 17V-093 · Feb 10, 2017 · 15,338 vehicles · 10,688 repaired

Risk. If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Problem, fix and repair progress →

41%repaired · 2018 Q3

Driver side: inflator module

Recall 16V-077 · Feb 10, 2016 · 136,361 vehicles · 55,549 repaired

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

Show 2 more recalls
82%repaired · 2016 Q2

Engine: diesel

Recall 14V-764 · Dec 1, 2014 · 8,279 vehicles · 6,826 repaired

Risk. Leaking oil may drip onto a hot engine surface, increasing the risk of a fire.

Problem, fix and repair progress →

27%repaired · 2016 Q3

Structure

Recall 14V-677 · Oct 28, 2014 · 100 vehicles · 27 repaired

Risk. If the vehicle is involved in a crash, an unbelted occupant may strike the document holder, increasing their risk of injury.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.

Best & worst years

2014 vs. every other Sprinter 2500 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 2500 median. How we score

'07'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2014 Mercedes-Benz Sprinter 2500 safety ratings

2014 Mercedes-Benz Sprinter 2500 VAN RWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Rollover: 1 stars (84.3% risk)
  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
1 investigation

NHTSA defect investigations

Federal investigations that included the 2014 Mercedes-Benz Sprinter 2500, and the recalls they led to.

  1. Rear Wheel Speed Sensor FailurePE20014 · closed Mar 30, 2021
    Led to recall 21V-042
In owners' words

What Sprinter 2500 owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

I HAVE BEEN WAITING FOR THE TAKATA AIRBAGS TO BE REPLACED FOR OVER A YEAR. I AM WORKING WITH FAIRFIELD MERCEDES (FAIRFIELD CALIFORNIA) AND STILL NO PARTS. IS THIS TRUE OR AM I BEING DELAYED BY THE DEALER?
Complaint 11122940 · Aug 28, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER (MX2CA170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE…
Complaint 11121108 · Aug 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN EUROCARS AT [PHONE]…
Complaint 11084933 · Apr 13, 2018

Own a 2014 Sprinter 2500?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.