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2010 Mercedes-Benz Sprinter 2500Problems, recalls & complaints

NHTSA has logged 14 owner complaints about the 2010 Mercedes-Benz Sprinter 2500, most often about the air bags. It is covered by 6 safety recalls, and for recall 16V-077 the manufacturer reports only 41% of affected cars repaired.

2010 Mercedes-Benz Sprinter 2500
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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls6Lowest repair rate 41%Owner complaints140 with a crash, fire or injuryTypical failure mileage35kAir bags, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through April 2, 2024. Updated daily. Photo: mark.mitchell.brown, CC BY-SA 2.0.

Complaints by system

Where the 2010 Mercedes-Benz Sprinter 2500 has problems

14 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags40
Exterior lighting20
Fuel/propulsion system20
Electrical system20
Steering20
Tires10
Vehicle speed control10
Visibility10
Electronic stability control (ESC)10
3 other systems30

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

6 recalls

2010 Mercedes-Benz Sprinter 2500 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

66%repaired · 2019 Q2

Passenger side: inflator module

Recall 17V-479 · Jul 28, 2017 · 20,665 vehicles · 13,637 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

41%repaired · 2018 Q3

Driver side: inflator module

Recall 16V-077 · Feb 10, 2016 · 136,361 vehicles · 55,549 repaired

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

–no report yet

Seat belts

Recall 11V-210 · Mar 30, 2011 · 3,437 vehicles

Risk. IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING…

Problem, fix and repair progress →

–no report yet

Structure

Recall 10V-655 · Dec 29, 2010 · 3 vehicles

Risk. IN THE EVENT OF A VEHICLE CRASH, THE VEHICLES MAY NOT PROVIDE THE PROTECTION REQUIRED BY THE STANDARD IF AN OCCUPANT STRIKES THE A-PILLAR TRIM.

Problem, fix and repair progress →

Show 2 more recalls
–no report yet

Equipment

Recall 10V-642 · Dec 21, 2010 · 274 vehicles

Risk. THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.

Problem, fix and repair progress →

–no report yet

Tank assembly: filler pipe and cap

Recall 10V-294 · Jun 29, 2010 · 2,589 vehicles

Risk. A CRACK IN THE SPRING PLATE MAY RESULT IN ENGINE OIL LEAKING INTO THE ENGINE COMPARTMENT FROM THE OIL FILLER NECK, POSSIBLY LEADING TO THE ACCUMULATION OF DIRT…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.

Best & worst years

2010 vs. every other Sprinter 2500 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 2500 median. How we score

'07'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2010 Mercedes-Benz Sprinter 2500, and the recalls they led to.

  1. Desiccated Air Bag Inflator RuptureEA21002 · still open
    Open
In owners' words

What Sprinter 2500 owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

HELLO ALL, I AM CURRENTLY DRIVING WITH A DEFECTIVE AIRBAG. I HAVE BEEN CONTACTED BY THE DAIMLER VANS RECALL RESOLUTION TEAM. THEY INSTRUCTED ME TO TAKE THE VEHICLE TO THE NEAREST SPRINTER REPAIR CENTER FOR THE BAG TO BE REPLACED FREE OF CHARGE. I EXPLAINED THAT THE NEAREST SERVICE CENTER WAS ST…
Complaint 11317553 · Mar 11, 2020 · 35,000 miles
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF…
Complaint 11064625 · Jan 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS), 16V379000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER…
Complaint 10926670 · Nov 17, 2016

Own a 2010 Sprinter 2500?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.