Back over prevention: display functionRecall 21V-411 · Freightliner and Mercedes-Benz vehicles
Daimler Vans USA, LLC recall 21V-411 covers 33,437 Freightliner and Mercedes-Benz vehicles for a back over prevention: display function problem, reported to NHTSA on June 2, 2021. The manufacturer's latest report (2023 Q2) shows 88% of affected vehicles repaired.
Source: NHTSA recall 21V411000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
88%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.