Communication: auto crash notificationRecall 22V-360 · Freightliner and Mercedes-Benz vehicles
Daimler Vans USA, LLC recall 22V-360 covers 19,937 Freightliner and Mercedes-Benz vehicles for a communication: auto crash notification problem, reported to NHTSA on May 20, 2022. The manufacturer's latest report (2024 Q3) shows 75% of affected vehicles repaired.
Source: NHTSA recall 22V360000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
75%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.