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2009 Sutphen SPH 100Problems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2009 Sutphen SPH 100, most often about the equipment adaptive/mobility. It is covered by 4 safety recalls.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls4Free fix at dealersOwner complaints11 with a crash, fire or injuryTypical failure mileage9kEquipment adaptive/mobility, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 10, 2014. Updated daily.

Complaints by system

Where the 2009 Sutphen SPH 100 has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Equipment adaptive/mobility11
Structure11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2009 Sutphen SPH 100 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

–no report yet

Equipment: mechanical

Recall 14V-718 · Nov 10, 2014 · 181 vehicles

Risk. A cable failure may cause the ladder to collapse in use, increasing the risk of injury to a user.

Problem, fix and repair progress →

–no report yet

Driveline: universal joint

Recall 10V-071 · Mar 2, 2010 · 35 vehicles

Risk. VIBRATION IN THE DRIVELINE CAN CAUSE PREMATURE FAILURE OF THE U-JOINTS, INCREASING THE RISK OF A CRASH.

Problem, fix and repair progress →

–no report yet

Engine and engine cooling

Recall 09V-482 · Dec 17, 2009 · 29 vehicles

Risk. THIS CONDITION WILL PERMIT HOT EXHAUST GASES TO EXIT THE VEHICLE TAILPIPE, INCREASING THE RISK OF MELTING OR BURNING OF NEARBY SURFACES, OR A FIRE.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Sutphen.

Best & worst years

2009 vs. every other SPH 100 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the SPH 100 median. How we score

'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
3 investigations

NHTSA defect investigations

Federal investigations that included the 2009 Sutphen SPH 100, and the recalls they led to.

  1. Driveshaft FailurePE10002 · closed Mar 25, 2010
    Led to recall 10V-071
  2. Aerial Fire Apparatus Cable FailurePE13017 · closed Nov 19, 2013
    Led to recall 13V-565
  3. Aerial Fire Apparatus Cable FailureRQ14003 · closed Dec 23, 2014
    Led to recall 14V-718
In owners' words

What SPH 100 owners report

Recent equipment adaptive/mobility complaints filed with NHTSA, shortened. Personal details are removed.

WHILE OPERATING THE PLATFORM FOR A PUBLIC RELATIONS EVENT AT THE FIRE STATION, FOUR CIVILIANS AND ONE FIREFIGHTER WERE RAISED UP IN THE BUCKET. AT APPROXIMATELY 80 FEET EXTENSION AND 45 DEGREES ELEVATION THE LADDER COMPONENT OF THE VEHICLE EXPERIENCED A SUDDEN CATASTROPHIC FAILURE RESULTING IN THE…
Complaint 10500841 · Feb 28, 2013 · 9,280 miles

Own a 2009 SPH 100?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.