repaired · 2026 Q3
Sensor: occupant classification
Risk. An air bag that does not deploy during a crash increases the risk of injury.
2020 Toyota Highlander HybridProblems, recalls & complaints
NHTSA has logged 9 owner complaints about the 2020 Toyota Highlander Hybrid, most often about the air bags. It is covered by 4 safety recalls, and for recall 23V-865 the manufacturer reports only 59% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 24, 2025. Updated daily. Photo: IFCAR, Public domain.
Complaints by system
Where the 2020 Toyota Highlander Hybrid has problems
9 complaints grouped by the system owners reported.
4Air bags
1Service brakes
1Service brakes, hydraulic
1Structure
1Tires
1Visibility
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Air bags | 4 | 0 |
| Service brakes | 1 | 0 |
| Service brakes, hydraulic | 1 | 0 |
| Structure | 1 | 0 |
| Tires | 1 | 0 |
| Visibility | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
4 recalls
2020 Toyota Highlander Hybrid recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2026 Q1
Body: bumpers
Risk. A detached front bumper cover can become a road hazard, increasing the risk of a crash.
repaired · 2024 Q1
Control module: software
Risk. Driving with a deactivated stability control system increases the risk of a crash.
repaired · 2022 Q3
Air bags
Risk. Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Toyota.
Best & worst years
2020 vs. every other Highlander Hybrid year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Highlander Hybrid median. How we score
'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2020 Toyota Highlander Hybrid safety ratings
2020 Toyota HIGHLANDER HYBRID SUV AWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
★★★★★
Frontal crash★★★★★
Side barrier★★★★★
Side pole★★★★★
- Rollover: 4 stars (16.4% risk)
- Stability control: Standard
- Forward collision warning: Standard
- Lane departure warning: Standard
1 investigation
NHTSA defect investigations
Federal investigations that included the 2020 Toyota Highlander Hybrid, and the recalls they led to.
- Pedestrian alert soundsLed to recall 22V-063
In owners' words
What Highlander Hybrid owners report
Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2020 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
The contact owns a 2020 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2020 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated…
Own a 2020 Highlander Hybrid?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.