2011 Toyota MatrixProblems, recalls & complaints

NHTSA has logged 10 owner complaints about the 2011 Toyota Matrix, most often about the air bags. It is covered by 2 safety recalls, and for recall 20V-024 the manufacturer reports only 58% of affected cars repaired.

2011 Toyota Matrix

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through January 17, 2020. Updated daily. Photo: Elise240SX, CC BY-SA 4.0.

Complaints by system

Where the 2011 Toyota Matrix has problems

10 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags101

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2011 Toyota Matrix recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

58%repaired · 2022 Q1

Air bags: air bag/restraint control module

Recall 20V-024 · Jan 17, 2020 · 2,891,976 vehicles · 1,672,902 repaired

Risk. In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.

Problem, fix and repair progress →

72%repaired · 2021 Q3

Passenger side: inflator module

Recall 16V-340 · May 23, 2016 · 1,754,517 vehicles · 1,269,624 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Toyota.

Best & worst years

2011 vs. every other Matrix year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Matrix median. How we score

'03'04'05'06'07'08'09'10'11'12'13
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2011 Toyota Matrix safety ratings

2011 Toyota Matrix SW AWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Rollover: 4 stars (13.6% risk)
  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
1 investigation

NHTSA defect investigations

Federal investigations that included the 2011 Toyota Matrix, and the recalls they led to.

  1. Desiccated Air Bag Inflator RuptureEA21002 · still open
    Open
In owners' words

What Matrix owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.…
Complaint 11066468 · Feb 1, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA MATRIX. WHILE THE VEHICLE WAS STATIONARY, IT WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THERE WAS ONE INJURY THAT…
Complaint 11024249 · Sep 19, 2017 · 58,000 miles
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT…
Complaint 11024229 · Sep 19, 2017

Own a 2011 Matrix?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.