Menu

2002 Infiniti QX4Problems, recalls & complaints

NHTSA has logged 37 owner complaints about the 2002 Infiniti QX4, most often about the suspension. It is covered by 5 safety recalls, and for recall 17V-068 the manufacturer reports only 13% of affected cars repaired.

2002 Infiniti QX4
51
CarFlaw IndexSolid year4% below the QX4 median · #4 of 7 years by complaints
Safety recalls5Lowest repair rate 13%Owner complaints378 with a crash, fire or injuryTypical failure mileage140kSuspension, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through April 27, 2026. Updated daily. Photo: Южноуралец, CC BY 4.0.

Complaints by system

Where the 2002 Infiniti QX4 has problems

37 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Suspension141
Steering70
Air bags52
Vehicle speed control42
Structure30
Engine and engine cooling30
Seat belts21
Electrical system20
Exterior lighting20
8 other systems101

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

5 recalls

2002 Infiniti QX4 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

36%repaired · 2021 Q2

Passenger side: inflator module

Recall 20V-008 · Jan 9, 2020 · 307,962 vehicles · 111,354 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

13%repaired · 2018 Q2

Passenger side: inflator module

Recall 17V-068 · Feb 2, 2017 · 46 vehicles · 6 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

27%repaired · 2017 Q1

Air bags

Recall 15V-287 · May 15, 2015 · 1,090,569 vehicles · 297,865 repaired

Risk. In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

Show 1 more recall
–no report yet

Air bags: frontal

Recall 10V-312 · Jul 6, 2010 · 46 vehicles

Risk. THE INFLATOR HOUSING MAY RUPTURE AND PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Infiniti.

Best & worst years

2002 vs. every other QX4 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the QX4 median. How we score

'97'98'99'00'01'02'03'04'06
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2002 Infiniti QX4 safety ratings

2002 Infiniti QX4 4-DR. w/SAB in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Rollover: 3 stars (0.0% risk)
  • Stability control: No
  • Forward collision warning: No
  • Lane departure warning: No
2 investigations

NHTSA defect investigations

Federal investigations that included the 2002 Infiniti QX4, and the recalls they led to.

  1. Desiccated Air Bag Inflator RuptureEA21002 · still open
    Open
  2. Frame/Body Structure CorrosionPE11004 · closed Jun 30, 2011
    Led to recall 11V-244
In owners' words

What QX4 owners report

Recent suspension complaints filed with NHTSA, shortened. Personal details are removed.

My issues are related to the SAFETY RECALL CAMPAIGN 1997-2003 QX4 IN SALT STATES FRONT STRUT HOUSING CORROSION. I brought my car in for the recall at Infiniti of Bloomington, Minnesota and they only fixed the Driver’s side strut housing using a brace but only painted the Passenger’s side. Now the…
Complaint 11503175 · Jan 23, 2023
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS…
Complaint 11045577 · Nov 13, 2017 · 124,000 miles
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING,…
Complaint 11010759 · Jul 26, 2017 · 152,000 miles

Own a 2002 QX4?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.