repaired · 2023 Q3
Seat belts: rear/other
Risk. A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
2020 Mazda CX-9Problems, recalls & complaints
NHTSA has logged 19 owner complaints about the 2020 Mazda CX-9, most often about the engine. It is covered by 1 safety recall, and for recall 21V-750 the manufacturer reports only 85% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 30, 2026. Updated daily. Photo: Mr.choppers, CC BY-SA 3.0.
Complaints by system
Where the 2020 Mazda CX-9 has problems
19 complaints grouped by the system owners reported.
5Engine
4Electrical system
3Fuel/propulsion system
2Forward collision avoidance
2Power train
2Service brakes
1Visibility/wiper
1Back over prevention
1Structure
22 other systems1 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Engine | 5 | 0 |
| Electrical system | 4 | 0 |
| Fuel/propulsion system | 3 | 0 |
| Forward collision avoidance | 2 | 0 |
| Power train | 2 | 0 |
| Service brakes | 2 | 0 |
| Visibility/wiper | 1 | 0 |
| Back over prevention | 1 | 0 |
| Structure | 1 | 0 |
| 2 other systems | 2 | 1 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
1 recall
2020 Mazda CX-9 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mazda.
Best & worst years
2020 vs. every other CX-9 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the CX-9 median. How we score
'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2020 Mazda CX-9 safety ratings
2020 Mazda CX-9 SUV AWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
★★★★★
Frontal crash★★★★★
Side barrier★★★★★
Side pole★★★★★
- Rollover: 4 stars (15.9% risk)
- Stability control: Standard
- Forward collision warning: Standard
- Lane departure warning: Standard
In owners' words
What CX-9 owners report
Recent engine complaints filed with NHTSA, shortened. Personal details are removed.
The vehicle will hesitate/stall while driving down the road. The vehicle has done this multiple times and has actually shut off on 2 different occasions while at a stop. on 2 occasions now the vehicle has not wanted to start. I have taken vehicle to Mazda dealership and they can never duplicate it.…
The vehicle was overheating and a message came up that power will be reduced. Then it would go away and come up every 3 minutes while driving. I brought it to the service center, we filled it up with coolant and the issue kept coming back this time with a lot of white smoke coming out at vehicle…
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold. There may be cracks at the stud bolt hole or at the outside of the exhaust manifold - from Mazda's TSB. Excessive coolant leak leading to engine-overheating and going into 'limp mode' couldn't drive faster than…
Own a 2020 CX-9?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.