Rack and pinion: pinion shaftRecall 14V-704 · Ford and Lincoln vehicles
Ford Motor Company recall 14V-704 covers 36,888 Ford and Lincoln vehicles for a rack and pinion: pinion shaft problem, reported to NHTSA on November 5, 2014. The manufacturer's latest report (2016 Q1) shows 70% of affected vehicles repaired.
Source: NHTSA recall 14V704000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
The risk
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
The fix
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
70%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 535 vehicles were listed as unreachable.
Vehicles in this recall
Built from March 8, 2004 to August 30, 2011. Not every vehicle in these model years is included; check by VIN.