Back over prevention: softwareRecall 21V-035 · Tesla vehicles
Tesla, Inc. recall 21V-035 covers 134,951 Tesla vehicles for a back over prevention: software problem, reported to NHTSA on January 29, 2021. The manufacturer's latest report (2023 Q1) shows 66% of affected vehicles repaired.
Source: NHTSA recall 21V035000 and manufacturer quarterly reports. Started by an NHTSA defect investigation.
The problem
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
The risk
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
The fix
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
66%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA.
The investigation behind this recall
- Loss of rearview cameraNHTSA