2004 Subaru OutbackProblems, recalls & complaints

NHTSA has logged 90 owner complaints about the 2004 Subaru Outback, most often about the air bags. It is covered by 10 safety recalls, and for recall 16V-361 the manufacturer reports only 60% of affected cars repaired.

2004 Subaru Outback

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 17, 2020. Updated daily. Photo: OSX, Public domain.

Complaints by system

Where the 2004 Subaru Outback has problems

90 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags252
Vehicle speed control207
Engine and engine cooling131
Power train103
Electrical system83
Visibility51
Suspension40
Fuel system, gasoline30
Fuel/propulsion system30
8 other systems115

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

10 recalls

2004 Subaru Outback recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

82%repaired · 2023 Q2

Passenger side: inflator module

Recall 20V-001 · Jan 2, 2020 · 258,813 vehicles · 212,286 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

69%repaired · 2023 Q2

Passenger side: inflator module

Recall 20V-003 · Jan 2, 2020 · 111,562 vehicles · 76,616 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

73%repaired · 2023 Q2

Passenger side: inflator module

Recall 20V-002 · Jan 2, 2020 · 127,547 vehicles · 93,276 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

63%repaired · 2023 Q2

Passenger side: inflator module

Recall 16V-359 · May 25, 2016 · 146,010 vehicles · 92,119 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

Show 6 more recalls
83%repaired · 2023 Q2

Passenger side: inflator module

Recall 16V-358 · May 25, 2016 · 302,127 vehicles · 249,595 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

60%repaired · 2023 Q2

Passenger side: inflator module

Recall 16V-361 · May 25, 2016 · 62,940 vehicles · 38,036 repaired

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Problem, fix and repair progress →

76%repaired · 2023 Q1

Passenger side: inflator module

Recall 15V-323 · May 28, 2015 · 432,016 vehicles · 329,703 repaired

Risk. In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

72%repaired · 2023 Q1

Air bags

Recall 14V-763 · Dec 1, 2014 · 4,175 vehicles · 2,993 repaired

Risk. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

–no report yet

Vehicle speed control: cables

Recall 04V-128 · Mar 16, 2004 · 127,580 vehicles

Risk. IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Subaru.

Best & worst years

2004 vs. every other Outback year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Outback median. How we score

'95'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2004 Subaru Outback safety ratings

2004 Subaru Outback 4-DR. Wagon in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

2004 Subaru Outback side barrier test, NHTSA
Side barrierNot rated
  • Rollover: 4 stars (15.5% risk)
  • Stability control: Optional
  • Forward collision warning: No
  • Lane departure warning: No
2 investigations

NHTSA defect investigations

Federal investigations that included the 2004 Subaru Outback, and the recalls they led to.

  1. Air Bag Inflator RuptureEA15001 · still open
    Led to recall 22V-945
  2. Air Bag Inflator RupturePE14016 · closed Mar 2, 2015
    Led to recall 14V-787
In owners' words

What Outback owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

I GET CARDS,I CALL,I GET LETTERS,I CALL DOESN'T MATTER WHO SENDS THEM,YOU OR SUBARU DEALER,TELLING ME I NEED TO HAVE AN AIRBAG SWAPPED OUT AS BEING DEFECTIVE,AND ME TELLING YOU I DO NOT HAVE THE CAR ANYMORE,IT WAS PICKED UP BY AN AUCTION HOUSE BUT IT NEEDED ALOT DONE TO IT SO THEY MAY HAVE SCRAPPED…
Complaint 11235103 · Jul 26, 2019 · 162,000 miles
2004 SUBURBAN OUTBACK. CONSUMER WRITES IN REGARDS TO TAKATA PASSENGER SIDE FRONT AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Complaint 11079348 · Mar 23, 2018
I RECEIVED A RECALL NOTICE ON PASSENGER SIDE AIRBAG IN JULY 2016..I WAS TOLD I WOULD BE INFORMED BY MAIL WHEN PARTS WERE AVAILABLE FOR REPAIR BY MY LOCAL SUBARU DEALER. IT'S 14 MONTHS LATER AND I HAVE NOT RECEIVED ANY FURTHER NOTICE. I DO NOT BELIEVE THIS HAS BEEN HANDLED IN A TIMELY MANNER AND…
Complaint 11030656 · Sep 30, 2017 · 184,000 miles

Own a 2004 Outback?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.