repaired · 2026 Q3
Wiring: switches/knobs/buttons
NewRisk. A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
2023 Toyota Prius PrimeProblems, recalls & complaints
NHTSA has logged 7 owner complaints about the 2023 Toyota Prius Prime, most often about the electrical system. It is covered by 4 safety recalls, and for recall 25V-744 the manufacturer reports only 86% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 30, 2026. Updated daily. Photo: SsmIntrigue, CC BY-SA 4.0.
Complaints by system
Where the 2023 Toyota Prius Prime has problems
7 complaints grouped by the system owners reported.
3Electrical system
2Power train
1Exterior lighting
1Latches/locks/linkages
1Service brakes
1Suspension
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Electrical system | 3 | 0 |
| Power train | 2 | 0 |
| Exterior lighting | 1 | 0 |
| Latches/locks/linkages | 1 | 0 |
| Service brakes | 1 | 0 |
| Suspension | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
4 recalls
2023 Toyota Prius Prime recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2026 Q3
Back over prevention: display function
Risk. A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
repaired · 2026 Q2
Other: labels
Risk. A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
repaired · 2026 Q2
Wiring: switches/knobs/buttons
Risk. A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Toyota.
Best & worst years
2023 vs. every other Prius Prime year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Prius Prime median. How we score
'17'18'19'20'21'22'23'24
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2023 Toyota Prius Prime safety ratings
2023 Toyota PRIUS PRIME 5 HB FWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
★★★★★
Frontal crash★★★★★
Side barrier★★★★★
Side pole★★★★★
- Rollover: 5 stars (9.2% risk)
- Stability control: Standard
- Forward collision warning: Standard
- Lane departure warning: Standard
In owners' words
What Prius Prime owners report
Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.
The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting. This causes continuous, heavy parasitic drain on the 12V auxiliary battery, causing chronic low-voltage state across critical systems. The 12V…
My 2023 Prius Prime cannot be charged normally in hot weather without triggering a thermal-protection fault on its high-voltage charging system. Avondale Toyota diagnosed it in writing: "CODE P1CE996 CHARGER COOLING FAN REVOLUTION SENSOR COMPONENT INTERNAL FAILURE. THE ELECTRIC CHARGER ASSEMBLY HAS…
There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department. They said the 12V battery was fully charged when they…
Own a 2023 Prius Prime?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.