repaired · 2023 Q1
Driver side: inflator module
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
2011 Mercury MilanProblems, recalls & complaints
NHTSA has logged 192 owner complaints about the 2011 Mercury Milan, most often about the steering. It is covered by 7 safety recalls, and for recall 16V-384 the manufacturer reports only 24% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 21, 2026. Updated daily. Photo: IFCAR, Public domain.
Complaints by system
Where the 2011 Mercury Milan has problems
192 complaints grouped by the system owners reported.
77Steering
31Power train
29Exterior lighting
22Vehicle speed control
22Engine
17Air bags1 crash/fire/injury
17Electrical system1 crash/fire/injury
15Fuel/propulsion system
10Service brakes
1710 other systems1 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Steering | 77 | 0 |
| Power train | 31 | 0 |
| Exterior lighting | 29 | 0 |
| Vehicle speed control | 22 | 0 |
| Engine | 22 | 0 |
| Air bags | 17 | 1 |
| Electrical system | 17 | 1 |
| Fuel/propulsion system | 15 | 0 |
| Service brakes | 10 | 0 |
| 10 other systems | 17 | 1 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
7 recalls
2011 Mercury Milan recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2022 Q4
Air bags: frontal
Risk. In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other…
repaired · 2020 Q2
Passenger side: inflator module
Do not driveRisk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
repaired · 2019 Q2
Passenger side: inflator module
Do not driveRisk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Show 3 more recalls
repaired · 2016 Q2
Storage: auxillary tank
Risk. The pressure changes may cause the tank to crack and leak fuel.
repaired · 2016 Q4
Steering: electric power assist system
Risk. If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
no report yet
Wheels: lugs/nuts/bolts/studs
Risk. WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING…
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercury.
Mileage at failure
When do steering problems start?
100kmiles, median
Based on the odometer reading in 56 steering complaints. 48% were reported before 100,000 miles.
2under 30k miles27under 100k miles29100k miles or more
Owner-reported costs
What owners say repairs cost
Dollar amounts owners wrote in their complaints when describing a repair or a quote. These are not price estimates; a system is shown only when at least 8 owners mentioned a cost.
Exterior lighting
9 owners mentioned a cost$376median
Middle half: $300 – $400
Steering
8 owners mentioned a cost$1,550median
Middle half: $1,150 – $1,642
If a problem is covered by a recall, the dealer fixes it for free. Some manufacturers also reimburse owners who paid for a repair before a recall was announced.
Best & worst years
2011 vs. every other Milan year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Milan median. How we score
'06'07'08'09'10'11
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2011 Mercury Milan safety ratings
2011 Mercury Milan 4 DR AWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
★★★★★Overall rating
- Rollover: 5 stars (9.2% risk)
- Stability control: Standard
- Forward collision warning: No
- Lane departure warning: No
3 investigations
NHTSA defect investigations
Federal investigations that included the 2011 Mercury Milan, and the recalls they led to.
- Floor mat interference with acceleratorLed to recall 14E-028
- Electronic Throttle Body MalfunctionNo recall
- Electric power steering failureLed to recall 15V-340
In owners' words
What Milan owners report
Recent steering complaints filed with NHTSA, shortened. Personal details are removed.
I was driving approximately 35 mph when a chime sounded and the DIC flashed "Service Advancetrak" and "service power steering NOW" I immediately parked the vehicle and called for roadside assistance and had it towed. Upon placing the service request with AAA I was informed that my vehicle was…
While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and…
On XXX My 2011 Milan, experienced a total loss of steering assist. Am original owner & have original invoice from former dealer (Vista Ford )dated XXX, Invoice #XXX shows the dealer only did a software patch under 15N01 because there were no error codes at the time. My physical defective steering…
Own a 2011 Milan?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.