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2017 Thor Motor Coach PalazzoProblems, recalls & complaints

NHTSA has logged 6 owner complaints about the 2017 Thor Motor Coach Palazzo, most often about the structure. It is covered by 2 safety recalls, and for recall 23V-113 the manufacturer reports only 24% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls2Lowest repair rate 24%Owner complaints60 with a crash, fire or injuryTypical failure mileage12kStructure, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 15, 2026. Updated daily.

Complaints by system

Where the 2017 Thor Motor Coach Palazzo has problems

6 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Structure50
Visibility/wiper20
Exterior lighting10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2017 Thor Motor Coach Palazzo recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

24%repaired · 2026 Q1

Equipment: recreational vehicle/trailer

Recall 23V-113 · Feb 23, 2023 · 1,969 vehicles · 468 repaired

Risk. A detached bracket can become a road hazard, increasing the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thor Motor Coach.

Best & worst years

2017 vs. every other Palazzo year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Palazzo median. How we score

'13'14'15'16'17'18'19'20'21'22'23
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2017 Thor Motor Coach Palazzo, and the recalls they led to.

  1. Trimark 060-1650 Door Latch FailuresPE20021 · closed Dec 13, 2024
    No recall
In owners' words

What Palazzo owners report

Recent structure complaints filed with NHTSA, shortened. Personal details are removed.

I am reporting a serious and repeated safety defect involving Hehr side windows installed on my 2018 Thor Palazzo 36.1 motorhome (VIN: [XXX] ). Multiple operable side windows on this RV have experienced adhesive bond failure between the scissor arm/operator mechanism and the vent glass pane. This…
Complaint 11737992 · May 15, 2026
AS I was driving mr rv. down the road, the rear side window just fell off onto the roadway. I believe the window is made by lippert. On the rv forum there are a lot of people experiencing this same problem.
Complaint 11541771 · Aug 30, 2023
WHILE STATIONARY, FIRST LARGE WINDOW BEHIND DRIVER'S SIDE BROKE OFF, AT THE TOP HINGE, FOR NO REASON. IF THIS HAD HAPPENED WHILE DRIVING, IT COULD HAVE CAUSED SERIOUS HARM TO FELLOW MOTORISTS. AT THE TIME THIS HAPPENED, I WAS UNAWARE OF THIS WEBSITE AND THE ABILITY TO REPORT.*DT
Complaint 11361051 · Sep 25, 2020 · 5,000 miles

Own a 2017 Palazzo?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.