2011 Volkswagen EOSProblems, recalls & complaints

NHTSA has logged 18 owner complaints about the 2011 Volkswagen EOS, most often about the air bags. It is covered by 2 safety recalls, and for recall 18V-148 the manufacturer reports only 56% of affected cars repaired.

2011 Volkswagen EOS

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 10, 2023. Updated daily. Photo: IFCAR, Public domain.

Complaints by system

Where the 2011 Volkswagen EOS has problems

18 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags101
Electrical system20
Power train20
Service brakes20
Engine11
Forward collision avoidance10
Structure11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2011 Volkswagen EOS recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

56%repaired · 2019 Q4

Driver side: inflator module

Recall 18V-148 · Mar 6, 2018 · 363,713 vehicles · 204,423 repaired

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle…

Problem, fix and repair progress →

76%repaired · 2017 Q2

Air bags: frontal

Recall 15V-483 · Aug 4, 2015 · 415,825 vehicles · 317,595 repaired

Risk. A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Volkswagen.

Best & worst years

2011 vs. every other EOS year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the EOS median. How we score

'07'08'09'10'11'12'13'14'15'16
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2011 Volkswagen EOS safety ratings

2011 Volkswagen EOS C FWD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
3 investigations

NHTSA defect investigations

Federal investigations that included the 2011 Volkswagen EOS, and the recalls they led to.

  1. Clockspring failureEA18003 · closed Nov 6, 2026
    No recall
  2. Air Bag Clockspring FailurePE15010 · closed Sep 28, 2015
    Led to recall 15V-483
  3. Air Bag Clockspring FailureRQ17009 · closed May 4, 2018
    No recall
In owners' words

What EOS owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

TAKATA RECALL. RECEIVE NOTICE THAT I HAVE FAULTY TAKATA AIRBAGS A FEW YEARS AGO. APPROXIMATELY ONE YEAR LATER I RECEIVED A NOTICE THAT A TEMPORARY REPAIR WAS AVAILABLE THAT WOULD SWAP THE ORIGINAL AIRBAG WITH A REPLACEMENT MODULE OF THE ORIGINAL DESIGN THAT DID NOT INCLUDE A DRYING AGENT. THAT…
Complaint 11066170 · Jan 31, 2018
I RECEIVED A LETTER IN APRIL 2016 REGARDING A TAKATA SDI DRIVER FRONTAL AIRBAG RECALL.. TO DATE NO ONE IS ABLE TO TELL ME WHETHER THE CAR HAS BEEN RECALLED AND IS IN NEED OF REPAIRS. I HAVE CHECKED THE WEBSITE PERIODICALLY BUT FIND IT UNHELPFUL AND CONFUSING. WHAT S GOING ON WITH THE RECALL??
Complaint 10991037 · May 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL…
Complaint 10960275 · Mar 13, 2017

Own a 2011 EOS?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.