Menu

2020 Western Star 5700Problems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2020 Western Star 5700, most often about the forward collision avoidance. It is covered by 6 safety recalls, and for recall 22V-338 the manufacturer reports only 55% of affected cars repaired.

–
CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls6Lowest repair rate 55%Owner complaints10 with a crash, fire or injuryTypical failure mileage3kForward collision avoidance, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 17, 2022. Updated daily.

Complaints by system

Where the 2020 Western Star 5700 has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Forward collision avoidance10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

6 recalls

2020 Western Star 5700 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

71%repaired · 2023 Q2

Electrical system: wiring

Recall 21V-206 · Mar 24, 2021 · 5,111 vehicles · 3,642 repaired

Risk. Damage to the ground harness may cause an engine stall, increasing the risk of a crash.

Problem, fix and repair progress →

84%repaired · 2022 Q1

Disc: caliper

Recall 20V-127 · Mar 3, 2020 · 2,585 vehicles · 2,173 repaired

Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Problem, fix and repair progress →

Show 2 more recalls
67%repaired · 2022 Q2

Defroster/defogger/hvac system: rear window

Recall 19V-792 · Nov 4, 2019 · 2,725 vehicles · 1,815 repaired

Risk. If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

Problem, fix and repair progress →

66%repaired · 2022 Q2

Body: door

Recall 19V-722 · Oct 10, 2019 · 2,547 vehicles · 1,669 repaired

Risk. A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Western Star.

Best & worst years

2020 vs. every other 5700 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the 5700 median. How we score

'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
2 investigations

NHTSA defect investigations

Federal investigations that included the 2020 Western Star 5700, and the recalls they led to.

  1. Automatic Emergency Braking ErrorsEA25006 · still open
    Open
  2. Automatic Emergency Braking ErrorsPE23010 · closed Oct 23, 2025
    No recall
In owners' words

What 5700 owners report

Recent forward collision avoidance complaints filed with NHTSA, shortened. Personal details are removed.

The contact owns a 2020 Western Star 5700. The contact stated that while driving approximately 75 MPH, the anti-collision system erroneously activated causing the commercial truck to abruptly stop while driving on the freeway. During the failure, there were no other vehicles or objects nearby to…
Complaint 11464954 · May 17, 2022 · 3,000 miles

Own a 2020 5700?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.