2019 Chrysler Pacifica Plug-in HybridProblems, recalls & complaints

NHTSA has logged 45 owner complaints about the 2019 Chrysler Pacifica Plug-in Hybrid, most often about the electrical system. It is covered by 2 safety recalls, and for recall 24V-538 the manufacturer reports only 76% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 18, 2025. Updated daily.

Complaints by system

Where the 2019 Chrysler Pacifica Plug-in Hybrid has problems

45 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Electrical system220
Power train150
Engine130
Hybrid propulsion system50
Fuel/propulsion system40
Steering30
Vehicle speed control30
Wheels10
Forward collision avoidance10
2 other systems20

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2019 Chrysler Pacifica Plug-in Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

87%repaired · 2022 Q2

12v/24v/48v battery: cables

Recall 20V-334 · Jun 9, 2020 · 23,079 vehicles · 20,183 repaired

Risk. A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Chrysler.

Best & worst years

2019 vs. every other Pacifica Plug-in Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Pacifica Plug-in Hybrid median. How we score

'17'18'19'20'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
2 investigations

NHTSA defect investigations

Federal investigations that included the 2019 Chrysler Pacifica Plug-in Hybrid, and the recalls they led to.

  1. Transmission fault leading to loss of motive powerPE22008 · closed Mar 27, 2024
    Led to recall 23V-010
  2. Loss of motive power due to an internal wiring connector short.RQ24004 · still open
    Open
In owners' words

What Pacifica Plug-in Hybrid owners report

Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.

While driving the car down a busy 4 lane road at 55mph on [XXX] around [XXX] in Irvine, CA, the car began to shake as the steering locked up and alerts came up on the dash that the power steering had failed. After turning the car off and on it did not fix it. Leaving it off for 15 mins seemed to…
Complaint 11628082 · Nov 30, 2024
Chrysler issued recall 72B back in July but has failed to provide a repair solution to the issue of a high voltage battery fire. They have advised to park the vehicle away from structures and to not charge. It's disappointing not to have a resolution or fix for this issue, especially going into the…
Complaint 11624172 · Nov 8, 2024
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated while driving approximately 35 MPH, and ascending a medium grade in the road, the contact heard a "pinging" sound and the "Stop Safely - Vehicle will Shut Off Soon" warning light and a turtle symbol and the check engine warning…
Complaint 11585166 · Apr 25, 2024 · 55,000 miles

Own a 2019 Pacifica Plug-in Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.