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2018 Chrysler Pacifica Plug-in HybridProblems, recalls & complaints

NHTSA has logged 225 owner complaints about the 2018 Chrysler Pacifica Plug-in Hybrid, most often about the electrical system. It is covered by 6 safety recalls, and for recall 24V-536 the manufacturer reports only 72% of affected cars repaired.

25
CarFlaw IndexYear to avoid3.0× the Pacifica Plug-in Hybrid median · #1 of 8 years by complaints
Safety recalls6Lowest repair rate 72%Owner complaints22516 with a crash, fire or injuryTypical failure mileage7kElectrical system, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 30, 2026. Updated daily.

Complaints by system

Where the 2018 Chrysler Pacifica Plug-in Hybrid has problems

225 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Electrical system847
Hybrid propulsion system750
Engine637
Power train402
Fuel/propulsion system193
Vehicle speed control130
Steering70
Service brakes71
Suspension60
11 other systems293

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

6 recalls

2018 Chrysler Pacifica Plug-in Hybrid recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

87%repaired · 2022 Q2

12v/24v/48v battery: cables

Recall 20V-334 · Jun 9, 2020 · 23,079 vehicles · 20,183 repaired

Risk. A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Problem, fix and repair progress →

Show 2 more recalls
97%repaired · 2020 Q1

Emission control: catalytic convertor

Recall 18V-740 · Oct 19, 2018 · 10,260 vehicles · 9,974 repaired

Risk. The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing…

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Chrysler.

Mileage at failure

When do electrical system problems start?

7kmiles, median

Based on the odometer reading in 44 electrical system complaints. 95% were reported before 100,000 miles.

Only 44% of complaints for this model year include a mileage.

median0k50k100k150k200k+
33under 30k miles42under 100k miles2100k miles or more
Best & worst years

2018 vs. every other Pacifica Plug-in Hybrid year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Pacifica Plug-in Hybrid median. How we score

'17'18'19'20'21'22'23'24'25'26
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
4 investigations

NHTSA defect investigations

Federal investigations that included the 2018 Chrysler Pacifica Plug-in Hybrid, and the recalls they led to.

  1. Transmission fault leading to loss of motive powerPE22008 · closed Mar 27, 2024
    Led to recall 23V-010
  2. Electrical arcing and thermal events, potentially leading to fires, while utilizing Enel X Way USA, LLC's JuiceBox residential charger.PE24028 · closed Jun 5, 2025
    No recall
  3. Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077)RQ24001 · still open
    Led to recall 26V-362
  4. Loss of motive power due to an internal wiring connector short.RQ24004 · still open
    Open
In owners' words

What Pacifica Plug-in Hybrid owners report

Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.

The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shut off in the middle of the road and blocked traffic. The message “Battery Failure - Seek Service" was displayed and the check engine warning light was…
Complaint 11774698 · Oct 30, 2026 · 50,000 miles
The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended. A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the…
Complaint 11739486 · May 22, 2026 · 101,000 miles
I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and…
Complaint 11648682 · Mar 17, 2025

Own a 2018 Pacifica Plug-in Hybrid?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.