repaired · 2026 Q3
Hybrid propulsion system
Park outsideRisk. A vehicle fire increases the risk of injury.
2020 Chrysler Pacifica Plug-in HybridProblems, recalls & complaints
NHTSA has logged 58 owner complaints about the 2020 Chrysler Pacifica Plug-in Hybrid, most often about the electrical system. It is covered by 2 safety recalls, and for recall 24V-538 the manufacturer reports only 76% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through May 23, 2025. Updated daily.
Complaints by system
Where the 2020 Chrysler Pacifica Plug-in Hybrid has problems
58 complaints grouped by the system owners reported.
25Electrical system
22Engine
17Power train1 crash/fire/injury
10Fuel/propulsion system
6Service brakes2 crash/fire/injury
4Seats
4Vehicle speed control
3Forward collision avoidance
3Hybrid propulsion system
43 other systems
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Electrical system | 25 | 0 |
| Engine | 22 | 0 |
| Power train | 17 | 1 |
| Fuel/propulsion system | 10 | 0 |
| Service brakes | 6 | 2 |
| Seats | 4 | 0 |
| Vehicle speed control | 4 | 0 |
| Forward collision avoidance | 3 | 1 |
| Hybrid propulsion system | 3 | 0 |
| 3 other systems | 4 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
2 recalls
2020 Chrysler Pacifica Plug-in Hybrid recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2022 Q2
12v/24v/48v battery: cables
Risk. A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Chrysler.
Best & worst years
2020 vs. every other Pacifica Plug-in Hybrid year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Pacifica Plug-in Hybrid median. How we score
'17'18'19'20'21'22'23'24'25'26
- Avoid
- Caution
- Solid
- Best
- Not rated
2 investigations
NHTSA defect investigations
Federal investigations that included the 2020 Chrysler Pacifica Plug-in Hybrid, and the recalls they led to.
- Transmission fault leading to loss of motive powerLed to recall 23V-010
- Loss of motive power due to an internal wiring connector short.Open
In owners' words
What Pacifica Plug-in Hybrid owners report
Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken…
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was…
After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.
Own a 2020 Pacifica Plug-in Hybrid?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.