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2002 Chrysler Town AND CountryProblems, recalls & complaints

NHTSA has logged 404 owner complaints about the 2002 Chrysler Town AND Country, most often about the steering. It is covered by 4 safety recalls.

2002 Chrysler Town AND Country
50
CarFlaw IndexSolid year1% below the Town AND Country median · #14 of 27 years by complaints
Safety recalls4Free fix at dealersOwner complaints40447 with a crash, fire or injuryTypical failure mileage50kSteering, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 16, 2023. Updated daily. Photo: IFCAR, Public domain.

Complaints by system

Where the 2002 Chrysler Town AND Country has problems

404 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Steering766
Air bags679
Electrical system608
Power train400
Engine and engine cooling312
Exterior lighting240
Latches/locks/linkages233
Equipment193
Structure193
18 other systems13710

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

4 recalls

2002 Chrysler Town AND Country recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

–no report yet

Hydraulic power assist: hose, piping, and connections

Recall 04V-386 · Aug 5, 2004 · 681,000 vehicles

Risk. POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.

Problem, fix and repair progress →

–no report yet

Child seat

Recall 01V-310 · Oct 4, 2001 · 52,649 vehicles

Risk. IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Chrysler.

Mileage at failure

When do steering problems start?

50kmiles, median

Based on the odometer reading in 53 steering complaints. 87% were reported before 100,000 miles.

median0k50k100k150k200k+
19under 30k miles46under 100k miles7100k miles or more
Best & worst years

2002 vs. every other Town AND Country year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Town AND Country median. How we score

'67'74'75'82'83'84'86'89'90'91'92'93'94'95'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
6 investigations

NHTSA defect investigations

Federal investigations that included the 2002 Chrysler Town AND Country, and the recalls they led to.

  1. POWER LIFTGATE LATCHEA04031 · closed Apr 7, 2005
    Led to recall 05V-134
  2. HEADLIGHT MALFUNCTIONEA05009 · closed May 2, 2006
    No recall
  3. FUEL TANK LEAKPE02068 · closed Oct 9, 2002
    Led to recall 02V-274
  4. POWER STEERING HOSE FAILUREPE03012 · closed May 29, 2003
    Led to recall 04V-386
  5. SPEAKER FIRE IN THE REAR OF THE VEHICLEPE04049 · closed Nov 5, 2004
    Led to recall 04V-531
  6. HEADLIGHT MALFUNCTIONPE05004 · closed Jun 1, 2005
    No recall
In owners' words

What Town AND Country owners report

Recent steering complaints filed with NHTSA, shortened. Personal details are removed.

THE POWER STEERING QUITS WORKING AT TIMES WHEN ITS RAINING. IT WILL NOT WORK MANY TIMES WHEN I CRANK IT UP IF ITS BEEN RAINING. ITS HAS STOPPED WORKING WHILE ON THE INTERSTATE, CITY STREETS, WHILE TURNING ONTO ANOTHER STREET OR ROAD, AND AT STOP SIGNS. I HAVE HAD THE DRIVE BELT, POWER STEERING…
Complaint 11047992 · Nov 22, 2017 · 139,000 miles
WHILE SLOWING FOR A TURN MY VAN STARTED MAKING WHINING NOISES THEN THE POWER STEERING STOPPED WORKING. GOT OUT AND LOOKED AND FOUND FLUID LEAKING ON THE GROUND. NOW THERES NO POWER STEERING. *TR
Complaint 10568009 · Mar 9, 2014 · 120,000 miles
WHEN I TURNED THE CAR ON THE POWER STEERING DID NOT WORK. IT HAS HAPPENED BEFORE WHEN IT IS RAINING OUTSIDE. I WAITED A MINUTE AND THE POWER STEERING CAME BACK. I DROVE FOR ABOUT 5 MINUTES IN HEAVY RAIN AND AS I WAS PULLING INTO THE PARKING LOT AT ABOUT 20 MPH MY POWER STEERING STOPPED WORKING. I…
Complaint 10555136 · Dec 6, 2013 · 122,000 miles

Own a 2002 Town AND Country?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.