Body: hatchback/liftgateRecall 16V-644 · Mazda vehicles
Mazda North American Operations recall 16V-644 covers 580,455 Mazda vehicles for a body: hatchback/liftgate problem, reported to NHTSA on September 6, 2016. The manufacturer's latest report (2018 Q3) shows 65% of affected vehicles repaired.
Source: NHTSA recall 16V644000 and manufacturer quarterly reports. Started by the manufacturer.
The problem
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
The risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The fix
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall repairs are free. Confirm whether this recall is open on your vehicle by entering its VIN at nhtsa.gov/recalls.
How fast cars are being fixed
65%repaired
Share of affected vehicles repaired in each quarterly report the manufacturer filed with NHTSA. 16,364 vehicles were listed as unreachable.
Vehicles in this recall
Built from November 18, 2008 to December 26, 2015. Not every vehicle in these model years is included; check by VIN.