2018 Thomas Built Buses MinotourProblems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2018 Thomas Built Buses Minotour, most often about the power train. It is covered by 13 safety recalls, and for recall 19V-170 the manufacturer reports only 13% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through January 26, 2023. Updated daily.

Complaints by system

Where the 2018 Thomas Built Buses Minotour has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Power train10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

13 recalls

2018 Thomas Built Buses Minotour recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

60%repaired · 2023 Q4

Wiring: relays/solenoids

Recall 21V-741 · Sep 23, 2021 · 87 vehicles · 52 repaired

Risk. A short at the connector may cause a flame or overheating, increasing the risk of a fire.

Problem, fix and repair progress →

64%repaired · 2023 Q1

Equipment adaptive/mobility

Recall 20V-690 · Nov 9, 2020 · 615 vehicles · 391 repaired

Risk. If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.

Problem, fix and repair progress →

65%repaired · 2022 Q1

Seats

Recall 19V-712 · Oct 4, 2019 · 53,528 vehicles · 34,889 repaired

Risk. The lack of impact absorption increases the risk of injury in the event of a crash.

Problem, fix and repair progress →

13%repaired · 2021 Q3

Equipment adaptive/mobility

Recall 19V-170 · Mar 5, 2019 · 410 vehicles · 54 repaired

Risk. When the vehicle is in neutral with the ignition and the parking brake off, the vehicle may move.

Problem, fix and repair progress →

Show 9 more recalls
95%repaired · 2021 Q1

Emergency: escape/egress/exit

Recall 18V-698 · Oct 5, 2018 · 701 vehicles · 663 repaired

Risk. If the emergency exit door does not open wide enough, it may limit the ability to exit the bus, increasing the risk of injury in the event of an emergency.

Problem, fix and repair progress →

14%repaired · 2021 Q2

Equipment adaptive/mobility

Recall 18V-301 · May 8, 2018 · 1,688 vehicles · 239 repaired

Risk. If the vehicle can be moved while the wheelchair lift is being used, there is an increased the risk of injury.

Problem, fix and repair progress →

71%repaired · 2020 Q4

Seats

Recall 18V-254 · Apr 19, 2018 · 24 vehicles · 17 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

83%repaired · 2020 Q4

Seats

Recall 18V-253 · Apr 19, 2018 · 23,102 vehicles · 19,260 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

33%repaired · 2021 Q1

Seats

Recall 18V-193 · Mar 26, 2018 · 6 vehicles · 2 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

78%repaired · 2021 Q1

Seats

Recall 18V-192 · Mar 26, 2018 · 6,606 vehicles · 5,166 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

29%repaired · 2020 Q2

Equipment adaptive/mobility

Recall 18V-158 · Mar 7, 2018 · 14 vehicles · 4 repaired

Risk. If the wheelchair lift can be operated when the vehicle is not in Park, there is increased risk of injury to the lift user.

Problem, fix and repair progress →

61%repaired · 2020 Q2

Equipment adaptive/mobility

Recall 18V-157 · Mar 7, 2018 · 3,304 vehicles · 2,010 repaired

Risk. If the wheelchair lift can be operated when the vehicle is not in Park, there is increased risk of injury to the lift user.

Problem, fix and repair progress →

27%repaired · 2018 Q4

Seats

Recall 17V-312 · May 11, 2017 · 22 vehicles · 6 repaired

Risk. Without reinforcement brackets, in the event of a crash, the seats may come loose, increasing the risk of injury.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2018 vs. every other Minotour year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Minotour median. How we score

'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
2 investigations

NHTSA defect investigations

Federal investigations that included the 2018 Thomas Built Buses Minotour, and the recalls they led to.

  1. Daimler Trucks North America RecallsAQ18002 · closed Jul 11, 2024
    No recall
  2. 6L90 Transmission FailurePE23016 · closed Jan 10, 2025
    No recall
In owners' words

What Minotour owners report

Recent power train complaints filed with NHTSA, shortened. Personal details are removed.

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come…
Complaint 11503759 · Jan 26, 2023

Own a 2018 Minotour?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.