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2021 Thomas Built Buses MinotourProblems, recalls & complaints

NHTSA has logged 0 owner complaints about the 2021 Thomas Built Buses Minotour. It is covered by 2 safety recalls, and for recall 20V-690 the manufacturer reports only 64% of affected cars repaired.

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CarFlaw IndexNot enough dataHigher is better (0–100)
Safety recalls2Lowest repair rate 64%Owner complaints00 with a crash, fire or injuryTop problem0—

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 14, 2022. Updated daily.

Complaints by system

Where the 2021 Thomas Built Buses Minotour has problems

0 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

2 recalls

2021 Thomas Built Buses Minotour recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

80%repaired · 2024 Q4

Seats: barriers

Recall 22V-840 · Nov 14, 2022 · 20 vehicles · 16 repaired

Risk. Occupants may collide with the front seat barrier with more force than intended during a crash, increasing the risk of injury.

Problem, fix and repair progress →

64%repaired · 2023 Q1

Equipment adaptive/mobility

Recall 20V-690 · Nov 9, 2020 · 615 vehicles · 391 repaired

Risk. If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2021 vs. every other Minotour year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Minotour median. How we score

'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2021 Thomas Built Buses Minotour, and the recalls they led to.

  1. 6L90 Transmission FailurePE23016 · closed Jan 10, 2025
    No recall

Own a 2021 Minotour?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.