2015 Ram Promaster CityProblems, recalls & complaints

NHTSA has logged 27 owner complaints about the 2015 Ram Promaster City, most often about the power train. It is covered by 3 safety recalls, and for recall 17V-824 the manufacturer reports only 44% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through January 2, 2025. Updated daily.

Complaints by system

Where the 2015 Ram Promaster City has problems

27 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Power train151
Electrical system110
Engine100
Exterior lighting10
Fuel/propulsion system10
Electronic stability control (ESC)10
Steering10
Suspension10
Vehicle speed control10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

3 recalls

2015 Ram Promaster City recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

44%repaired · 2019 Q2

Equipment

Recall 17V-824 · Dec 21, 2017 · 61,791 vehicles · 27,012 repaired

Risk. If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Problem, fix and repair progress →

100%repaired · 2019 Q1

Other: labels

Recall 17V-601 · Sep 26, 2017 · 11,288 vehicles · 11,248 repaired

Risk. The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle…

Problem, fix and repair progress →

74%repaired · 2018 Q1

Electrical system: software

Recall 16V-253 · Apr 28, 2016 · 6,422 vehicles · 4,729 repaired

Risk. Trailer brake lights that are inoperative can increase the risk of a crash.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Ram.

Best & worst years

2015 vs. every other Promaster City year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Promaster City median. How we score

'15'16'17'18'19'20'21'22
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
NHTSA crash tests

2015 Ram Promaster City safety ratings

2015 Ram Promaster City VAN 2WD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.

  • Stability control: Standard
  • Forward collision warning: No
  • Lane departure warning: No
In owners' words

What Promaster City owners report

Recent power train complaints filed with NHTSA, shortened. Personal details are removed.

The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM…
Complaint 11633667 · Jan 2, 2025 · 100,000 miles
Tcm module lost communication from the battery. Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly. The wires are still corroded. There was a transmission info light came on and went to limp mode
Complaint 11436257 · Oct 11, 2021
The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted…
Complaint 11431513 · Sep 2, 2021 · 35,000 miles

Own a 2015 Promaster City?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.