repaired · 2026 Q3
Doors: lock
NewRisk. A vehicle rollaway increases the risk of a crash or injury.
2020 Mercedes-Benz CLA 250Problems, recalls & complaints
NHTSA has logged 21 owner complaints about the 2020 Mercedes-Benz CLA 250, most often about the electrical system. It is covered by 11 safety recalls, and for recall 23V-732 the manufacturer reports only 71% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 4, 2026. Updated daily. Photo: Charles from Port Chester, New York, CC0.
Complaints by system
Where the 2020 Mercedes-Benz CLA 250 has problems
21 complaints grouped by the system owners reported.
5Electrical system
5Engine
4Back over prevention
3Fuel/propulsion system
2Steering1 crash/fire/injury
2Service brakes
1Visibility/wiper
1Air bags
1Wheels
66 other systems2 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Electrical system | 5 | 0 |
| Engine | 5 | 0 |
| Back over prevention | 4 | 0 |
| Fuel/propulsion system | 3 | 0 |
| Steering | 2 | 1 |
| Service brakes | 2 | 0 |
| Visibility/wiper | 1 | 0 |
| Air bags | 1 | 1 |
| Wheels | 1 | 1 |
| 6 other systems | 6 | 2 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
11 recalls
2020 Mercedes-Benz CLA 250 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2025 Q4
Other: owners/service/other manual
Risk. Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
repaired · 2026 Q2
Communication: auto crash notification
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency…
repaired · 2024 Q2
Back over prevention: display function
Risk. An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Show 7 more recalls
repaired · 2023 Q4
Steering: electric power assist system
Risk. A sudden loss of power steering assist can increase the risk of a crash.
repaired · 2024 Q1
Fuel injection system: fuel rail
Risk. A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
repaired · 2023 Q4
Sensing system: camera
Risk. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
repaired · 2023 Q3
Communication
Risk. A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying…
repaired · 2023 Q4
Communication: auto crash notification
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
repaired · 2021 Q2
Electrical system: instrument cluster/panel
Risk. If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
repaired · 2022 Q2
Driver side: inflator module
Risk. In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Best & worst years
2020 vs. every other CLA 250 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the CLA 250 median. How we score
'12'13'14'15'16'17'18'19'20'21'22'23'24'25
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What CLA 250 owners report
Recent electrical system complaints filed with NHTSA, shortened. Personal details are removed.
My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery…
Rear camera works, but the hatch will not close making it difficult to open and close the trunk. I have seen many vehicles in this Family Class with the rear camera in the same condition which leads me to believe that it's not a maintenance issue.
Nov 01,2023 Manufacturer Recall Number: [PHONE] NHTSA Recall Number: 23V732 Recall Status: Recall Incomplete The manufacturer has failed and is unable to remedy this safety recall for my vehicle in a timely manner.
Own a 2020 CLA 250?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.