repaired · 2019 Q2
Passenger side: inflator module
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
2011 Mercedes-Benz Sprinter 3500Problems, recalls & complaints
NHTSA has logged 8 owner complaints about the 2011 Mercedes-Benz Sprinter 3500, most often about the air bags. It is covered by 4 safety recalls, and for recall 14V-706 the manufacturer reports only 26% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through August 14, 2024. Updated daily. Photo: Elise240SX, CC BY-SA 4.0.
Complaints by system
Where the 2011 Mercedes-Benz Sprinter 3500 has problems
8 complaints grouped by the system owners reported.
4Air bags
2Seat belts
1Electrical system
1Engine and engine cooling
1Equipment
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Air bags | 4 | 0 |
| Seat belts | 2 | 0 |
| Electrical system | 1 | 0 |
| Engine and engine cooling | 1 | 0 |
| Equipment | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
4 recalls
2011 Mercedes-Benz Sprinter 3500 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2018 Q3
Driver side: inflator module
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…
repaired · 2016 Q2
Equipment adaptive/mobility
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door.
no report yet
Seat belts
Risk. IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING…
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.
Best & worst years
2011 vs. every other Sprinter 3500 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 3500 median. How we score
'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24
- Avoid
- Caution
- Solid
- Best
- Not rated
2 investigations
NHTSA defect investigations
Federal investigations that included the 2011 Mercedes-Benz Sprinter 3500, and the recalls they led to.
- Desiccated Air Bag Inflator RuptureOpen
- Rear Wheel Speed Sensor FailureLed to recall 21V-042
In owners' words
What Sprinter 3500 owners report
Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.
Takata Recall. The contact owns a 2011 Mercedes-Benz Sprinter 3500 built on a Freightliner chassis. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags) however, the contact was unable to locate a service center to repair the vehicle. After contacting the Manufacturer…
TAKATA RECALL. THE DEALERSHIP HAS THE PARTS ON ETERNAL BACKORDER. IT HAS BEEN SINCE THE RECALL CAME OUT THAT WE HAVE NOT BEEN ABLE TO GET THIS FIXED. VERY CONCERNED ABOUT DRIVING THE VEHICLE. WHAT CAN I DO?
TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ DEALER SEVERAL TIMES TO MAKE APPOINTMENT TO REPLACE DRIVER AND PASSENGER AIR BAG. NO WORK DONE YET.
Own a 2011 Sprinter 3500?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.