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2014 Mercedes-Benz Sprinter 3500Problems, recalls & complaints

NHTSA has logged 55 owner complaints about the 2014 Mercedes-Benz Sprinter 3500, most often about the air bags. It is covered by 7 safety recalls, and for recall 17V-786 the manufacturer reports only 2% of affected cars repaired.

2014 Mercedes-Benz Sprinter 3500
43
CarFlaw IndexSolid year1.3× the Sprinter 3500 median · #2 of 9 years by complaints
Safety recalls7Lowest repair rate 2%Owner complaints553 with a crash, fire or injuryTypical failure mileage19kAir bags, median miles

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 16, 2026. Updated daily. Photo: Elise240SX, CC BY-SA 4.0.

Complaints by system

Where the 2014 Mercedes-Benz Sprinter 3500 has problems

55 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Air bags190
Service brakes141
Vehicle speed control111
Electronic stability control (ESC)101
Engine61
Wheels50
Electrical system40
Lane departure20
Seats10
8 other systems80

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

7 recalls

2014 Mercedes-Benz Sprinter 3500 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

81%repaired · 2023 Q2

Electronic stability control (ESC): control module

Recall 21V-042 · Feb 3, 2021 · 48,667 vehicles · 39,326 repaired

Risk. If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Problem, fix and repair progress →

62%repaired · 2020 Q2

Passenger side: inflator module

Recall 19V-004 · Jan 8, 2019 · 88,388 vehicles · 54,366 repaired

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Problem, fix and repair progress →

2%repaired · 2019 Q1

Equipment

Recall 17V-786 · Dec 8, 2017 · 550 vehicles · 11 repaired

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Problem, fix and repair progress →

70%repaired · 2018 Q3

Air bags

Recall 17V-093 · Feb 10, 2017 · 15,338 vehicles · 10,688 repaired

Risk. If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Problem, fix and repair progress →

Show 3 more recalls
41%repaired · 2018 Q3

Driver side: inflator module

Recall 16V-077 · Feb 10, 2016 · 136,361 vehicles · 55,549 repaired

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle…

Problem, fix and repair progress →

82%repaired · 2016 Q2

Engine: diesel

Recall 14V-764 · Dec 1, 2014 · 8,279 vehicles · 6,826 repaired

Risk. Leaking oil may drip onto a hot engine surface, increasing the risk of a fire.

Problem, fix and repair progress →

26%repaired · 2016 Q2

Equipment adaptive/mobility

Recall 14V-706 · Nov 5, 2014 · 34 vehicles · 9 repaired

Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Mercedes-Benz.

Best & worst years

2014 vs. every other Sprinter 3500 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Sprinter 3500 median. How we score

'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2014 Mercedes-Benz Sprinter 3500, and the recalls they led to.

  1. Rear Wheel Speed Sensor FailurePE20014 · closed Mar 30, 2021
    Led to recall 21V-042
In owners' words

What Sprinter 3500 owners report

Recent air bags complaints filed with NHTSA, shortened. Personal details are removed.

TAKATA RECALL -- I CONTINUE TO GET POSTCARDS AND/OR EMAILS FROM MERCEDES BENZ REGARDING THE NHSTA RECALL #16V077. THE LATEST EMAIL CAME TODAY. BUT I HAD THE RECALL WORK DONE ON AUGUST 24, 2018. APPARENTLY MERCEDES BENZ DOES NOT KNOW THAT THE RECALL HAS BEEN PERFORMED, EVEN THOUGH THE MERCEDES BENZ…
Complaint 11184956 · Mar 7, 2019 · 27,800 miles
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SANTA FE, 2586 CAMINO ENTRADA, SANTA FE, NM 87507, [PHONE]) WAS CONTACTED AND…
Complaint 11128489 · Sep 10, 2018
2014 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS
Complaint 11119208 · Aug 13, 2018

Own a 2014 Sprinter 3500?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.