no report yet
Power train
NewRisk. A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
2020 Jeep CherokeeProblems, recalls & complaints
NHTSA has logged 337 owner complaints about the 2020 Jeep Cherokee, most often about the power train. It is covered by 3 safety recalls, and for recall 19V-637 the manufacturer reports only 90% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 5, 2026. Updated daily. Photo: MercurySable99, CC BY-SA 4.0.
Complaints by system
Where the 2020 Jeep Cherokee has problems
337 complaints grouped by the system owners reported.
202Power train
46Engine6 crash/fire/injury
36Electrical system
25Service brakes1 crash/fire/injury
22Steering
10Forward collision avoidance
10Fuel/propulsion system
9Vehicle speed control
7Air bags
4016 other systems
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Power train | 202 | 0 |
| Engine | 46 | 6 |
| Electrical system | 36 | 0 |
| Service brakes | 25 | 1 |
| Steering | 22 | 2 |
| Forward collision avoidance | 10 | 1 |
| Fuel/propulsion system | 10 | 1 |
| Vehicle speed control | 9 | 0 |
| Air bags | 7 | 5 |
| 16 other systems | 40 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
3 recalls
2020 Jeep Cherokee recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2022 Q1
Sensing system: camera
Risk. The lingering rearview image can distract the driver, increasing the risk of a crash.
repaired · 2021 Q1
Rack and pinion: pinion shaft
Risk. A loss of steering control increases the risk of a crash.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Jeep.
Mileage at failure
When do power train problems start?
65kmiles, median
Based on the odometer reading in 54 power train complaints. 89% were reported before 100,000 miles.
Only 29% of complaints for this model year include a mileage.
9under 30k miles48under 100k miles6100k miles or more
Owner-reported costs
What owners say repairs cost
Dollar amounts owners wrote in their complaints when describing a repair or a quote. These are not price estimates; a system is shown only when at least 8 owners mentioned a cost.
Power train
15 owners mentioned a cost$3,000median
Middle half: $2,718 – $4,815
If a problem is covered by a recall, the dealer fixes it for free. Some manufacturers also reimburse owners who paid for a repair before a recall was announced.
Best & worst years
2020 vs. every other Cherokee year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Cherokee median. How we score
'74'75'76'77'78'79'80'81'82'83'84'85'86'87'88'89'90'91'92'93'94'95'96'97'98'99'00'01'06'14'15'16'17'18'19'20'21'22'23'26
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2020 Jeep Cherokee safety ratings
2020 Jeep Cherokee SUV 4WD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
★★★★★Overall rating
Frontal crash★★★★★
Side barrier★★★★★
Side pole★★★★★
- Rollover: 4 stars (16.9% risk)
- Stability control: Standard
- Forward collision warning: Optional
- Lane departure warning: Optional
In owners' words
What Cherokee owners report
Recent power train complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of…
My wife was heading home from an appointment on the freeway. When she got on the freeway meter she tried to accelerate onto the freeway but while doing so the car made a beeping noise and a warning sign was flashed. She did not get a look at the warning sign but then the SVC 4WD came on. She felt a…
My 2020 Jeep Cherokee Trailhawk is displaying mechanical grinding and binding during tight turns, matching the internal Power Transfer Unit (PTU) spline failure criteria described in NHTSA Campaign 26V290 (Mopar Campaign 40D). Corporate handling timeline showing unreasonable delay and failure to…
Own a 2020 Cherokee?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.