repaired · 2026 Q3
Suspension: critical fasteners
Risk. A loss of vehicle control increases the risk of a crash.
2020 Freightliner Business Class M2Problems, recalls & complaints
NHTSA has logged 8 owner complaints about the 2020 Freightliner Business Class M2, most often about the unknown or other. It is covered by 12 safety recalls, and for recall 24V-924 the manufacturer reports only 27% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 4, 2025. Updated daily.
Complaints by system
Where the 2020 Freightliner Business Class M2 has problems
8 complaints grouped by the system owners reported.
| System | Complaints | Crash, fire or injury |
|---|
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
12 recalls
2020 Freightliner Business Class M2 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2026 Q3
Engine control module (ecu/ecm): software
Risk. An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
repaired · 2025 Q1
Tires
Risk. Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
repaired · 2025 Q3
Forward collision avoidance: adaptive cruise control
Risk. Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Show 8 more recalls
repaired · 2022 Q4
Service brakes, air: drum
Risk. A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
repaired · 2023 Q2
Fuel injection system: fuel rail
Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.
repaired · 2022 Q3
Electrical system: wiring
Risk. An engine stall can increase the risk of a crash.
repaired · 2022 Q3
Electrical system: wiring
Risk. A engine stall may increase the risk of a crash.
repaired · 2022 Q1
Exterior lighting
Risk. The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
repaired · 2022 Q1
Power train: axle assembly
Risk. If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
repaired · 2022 Q1
Disc: caliper
Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
repaired · 2021 Q2
Power train: axle assembly
Risk. If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Freightliner.
Best & worst years
2020 vs. every other Business Class M2 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Business Class M2 median. How we score
'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26'27
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What Business Class M2 owners report
Recent unknown or other complaints filed with NHTSA, shortened. Personal details are removed.
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
Own a 2020 Business Class M2?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.