repaired · 2026 Q3
Latch/anchor:
NewRisk. An unsecured wheelchair can move during transit, increasing the risk of injury.
2020 Ram PromasterProblems, recalls & complaints
NHTSA has logged 43 owner complaints about the 2020 Ram Promaster, most often about the back over prevention. It is covered by 5 safety recalls, and for recall 25V-552 the manufacturer reports only 12% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through November 3, 2026. Updated daily.
Complaints by system
Where the 2020 Ram Promaster has problems
43 complaints grouped by the system owners reported.
11Back over prevention
10Power train
8Electrical system1 crash/fire/injury
5Engine and engine cooling
5Engine
4Visibility/wiper2 crash/fire/injury
3Steering
2Seat belts
2Wheels
77 other systems1 crash/fire/injury
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Back over prevention | 11 | 0 |
| Power train | 10 | 0 |
| Electrical system | 8 | 1 |
| Engine and engine cooling | 5 | 0 |
| Engine | 5 | 0 |
| Visibility/wiper | 4 | 2 |
| Steering | 3 | 0 |
| Seat belts | 2 | 0 |
| Wheels | 2 | 0 |
| 7 other systems | 7 | 1 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
5 recalls
2020 Ram Promaster recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2026 Q3
Cooling system: radiator assembly
Risk. Electrical circuits that overheat increase the risk of a fire.
repaired · 2026 Q3
Sensing system: camera
Risk. A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
repaired · 2025 Q4
Internal: park pawl
Risk. A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Show 1 more recall
repaired · 2022 Q2
Air bags
Risk. In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of…
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Ram.
Best & worst years
2020 vs. every other Promaster year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Promaster median. How we score
'14'15'16'17'18'19'20'21'22'23'24'25'26
- Avoid
- Caution
- Solid
- Best
- Not rated
NHTSA crash tests
2020 Ram Promaster safety ratings
2020 Ram ProMaster VAN 2WD in NHTSA's New Car Assessment Program. Photos are from NHTSA's crash tests.
- Stability control: Standard
- Forward collision warning: No
- Lane departure warning: No
In owners' words
What Promaster owners report
Recent back over prevention complaints filed with NHTSA, shortened. Personal details are removed.
The contact owns a 2020 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a…
The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.
The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA Campaign Number: 25V552000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that…
Own a 2020 Promaster?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.