2012 Thomas Built Buses Saf-t-liner C2Problems, recalls & complaints

NHTSA has logged 3 owner complaints about the 2012 Thomas Built Buses Saf-t-liner C2, most often about the seats. It is covered by 16 safety recalls, and for recall 18V-083 the manufacturer reports only 1% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through June 11, 2019. Updated daily.

Complaints by system

Where the 2012 Thomas Built Buses Saf-t-liner C2 has problems

3 complaints grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Seats10

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

16 recalls

2012 Thomas Built Buses Saf-t-liner C2 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

87%repaired · 2021 Q2

Service brakes, air: disc

Recall 19V-444 · Jun 11, 2019 · 11,546 vehicles · 10,057 repaired

Risk. The dragging brakes may lead to high temperatures at the wheel end, increasing the risk of smoke and fire, possibly resulting in the bus having to be…

Problem, fix and repair progress →

1%repaired · 2019 Q3

Equipment

Recall 18V-083 · Jan 30, 2018 · 606 vehicles · 9 repaired

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Problem, fix and repair progress →

96%repaired · 2020 Q4

Delivery: hoses, lines/piping, and fittings

Recall 17V-665 · Oct 19, 2017 · 916 vehicles · 879 repaired

Risk. A propane leak in the presence of an ignition source can increase the risk of a fire.

Problem, fix and repair progress →

Show 12 more recalls
37%repaired · 2019 Q3

Equipment

Recall 17V-453 · Jul 17, 2017 · 1,462 vehicles · 544 repaired

Risk. In the event of a crash, an unsecured wheelchair may increase the risk of injury.

Problem, fix and repair progress →

1%repaired · 2017 Q1

Equipment adaptive/mobility

Recall 15V-565 · Sep 4, 2015 · 4,334 vehicles · 65 repaired

Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting.

Problem, fix and repair progress →

40%repaired · 2017 Q1

Body: door

Recall 15V-432 · Jul 7, 2015 · 103,038 vehicles · 41,697 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

15%repaired · 2017 Q2

Body: door

Recall 15V-425 · Jul 6, 2015 · 3,013 vehicles · 437 repaired

Risk. If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus.

Problem, fix and repair progress →

–no report yet

Power train: automatic transmission

Recall 13V-633 · Dec 16, 2013 · 29 vehicles

Risk. The increase in engine speed may result in unintended acceleration, increasing the risk of a crash.

Problem, fix and repair progress →

–no report yet

Engine: diesel

Recall 12V-572 · Dec 11, 2012 · 42 vehicles

Risk. If this occurs, the fan belt may lose engagement of the water pump, allowing the cooling system to overheat.

Problem, fix and repair progress →

–no report yet

Engine: diesel

Recall 12V-570 · Dec 11, 2012 · 6,296 vehicles

Risk. If this occurs, the fan belt may lose engagement of the water pump, allowing the cooling system to overheat.

Problem, fix and repair progress →

–no report yet

Body: roof and pillars

Recall 12V-296 · Jun 28, 2012 · 1,312 vehicles

Risk. IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.

Problem, fix and repair progress →

–no report yet

Body: roof and pillars

Recall 12V-297 · Jun 28, 2012 · 163 vehicles

Risk. IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.

Problem, fix and repair progress →

–no report yet

Exterior lighting: turn signal

Recall 11V-578 · Dec 5, 2011 · 2,800 vehicles

Risk. FAILURE OF THE SIDE MARKER/DIRECTIONAL LIGHTS TO ILLUMINATE WILL RESULT IN DECREASED VISIBILITY OF THE BUS AND/OR ITS INTENDED DIRECTION OF TRAVEL TO OTHER…

Problem, fix and repair progress →

–no report yet

Engine and engine cooling

Recall 11V-480 · Sep 21, 2011 · 1,825 vehicles

Risk. IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2012 vs. every other Saf-t-liner C2 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Saf-t-liner C2 median. How we score

'95'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26'27
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2012 Thomas Built Buses Saf-t-liner C2, and the recalls they led to.

  1. Rear Leaf Spring FracturesPE19007 · closed Oct 17, 2023
    No recall
In owners' words

What Saf-t-liner C2 owners report

Recent seats complaints filed with NHTSA, shortened. Personal details are removed.

THOMAS BUILT BUS - SAFE-T-LINER C-2: TWO INSTANCES IN LAST 4 MONTHS OF CHILDREN SLIDING FORWARD OUT OF THEIR SEATS AND BECOMING WEDGED ON THE FLOOR BETWEEN THE BOTTOM OF THE SEAT SUPPORTS. EACH INCIDENCE REQUIRED APPROXIMATELY 3 MINUTES TO EXTRICATE THE TRAPPED ELEMENTARY SCHOOL CHILD. I BELIEVE…
Complaint 10500700 · Feb 27, 2013 · 15,000 miles

Own a 2012 Saf-t-liner C2?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.