repaired · 2026 Q2
Other: labels
Risk. Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
2020 Thomas Built Buses Saf-t-liner C2Problems, recalls & complaints
NHTSA has logged 1 owner complaint about the 2020 Thomas Built Buses Saf-t-liner C2, most often about the visibility/wiper. It is covered by 16 safety recalls, and for recall 23V-670 the manufacturer reports only 32% of affected cars repaired.
Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through July 24, 2024. Updated daily.
Complaints by system
Where the 2020 Thomas Built Buses Saf-t-liner C2 has problems
1 complaint grouped by the system owners reported.
1Visibility/wiper
| System | Complaints | Crash, fire or injury |
|---|---|---|
| Visibility/wiper | 1 | 0 |
Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.
16 recalls
2020 Thomas Built Buses Saf-t-liner C2 recalls and how many were fixed
Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.
repaired · 2025 Q3
Escape/egress/exit: latching/release system
Risk. An emergency exit door opening unexpectedly can increase the risk of an injury.
repaired · 2025 Q3
Escape/egress/exit: latching/release system
Risk. An emergency exit door opening unexpectedly can increase the risk of an injury.
repaired · 2024 Q3
Engine: engine control module (ecu/ecm)
Risk. Unexpected engine shut down can increase the risk of a crash.
Show 12 more recalls
repaired · 2022 Q4
Engine
Risk. If safety-related functions such as vehicle braking, stability, speed, and collision avoidance do not function properly, it can increase the risk of a crash.
repaired · 2022 Q1
Disc: caliper
Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
repaired · 2022 Q1
Exterior lighting
Risk. If the exterior warning lights and stop sign indicator stop working, other drivers may inadvertently proceed driving before the school bus loading/unloading of…
repaired · 2021 Q4
Cooling system: fan
Risk. The loose bolts can cause the fan to damage surrounding components and/or detach from the engine, disabling the bus and resulting in an evacuation in an…
repaired · 2022 Q1
Seats
Risk. The lack of impact absorption increases the risk of injury in the event of a crash.
repaired · 2021 Q3
Automatic transmission: torque converter
Risk. The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an…
repaired · 2021 Q3
Emergency: escape/egress/exit
Risk. If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of…
repaired · 2021 Q3
Emergency: escape/egress/exit
Risk. If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of…
repaired · 2021 Q1
Hydraulic power assist: hose, piping, and connections
Risk. If the hose separates from the steering gear, there may be a loss of steering assist which could result in a potentially disabled school bus.
repaired · 2021 Q1
Antilock: control unit/module
Risk. The operator may not be aware of the absence of ABS function.
repaired · 2021 Q2
Wiring: fuses and circuit breakers
Risk. An engine shutdown without the ability to restart increases the risk of a crash.
repaired · 2021 Q2
Wiring: fuses and circuit breakers
Risk. An engine shutdown without the ability to restart increases the risk of a crash.
Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.
Best & worst years
2020 vs. every other Saf-t-liner C2 year
Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Saf-t-liner C2 median. How we score
'95'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26'27
- Avoid
- Caution
- Solid
- Best
- Not rated
In owners' words
What Saf-t-liner C2 owners report
Recent visibility/wiper complaints filed with NHTSA, shortened. Personal details are removed.
snow and ice buildup on windshield and wiper blades reducing visibility. defrost was set on high, also used overhead fans to direct warm air onto windshield and still does not melt off until stopped.
Own a 2020 Saf-t-liner C2?
Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.