2018 Thomas Built Buses Saf-t-liner C2Problems, recalls & complaints

NHTSA has logged 1 owner complaint about the 2018 Thomas Built Buses Saf-t-liner C2, most often about the structure. It is covered by 22 safety recalls, and for recall 17V-454 the manufacturer reports only 28% of affected cars repaired.

Source: NHTSA complaints, recalls, investigations and manufacturer recall reports, through October 4, 2019. Updated daily.

Complaints by system

Where the 2018 Thomas Built Buses Saf-t-liner C2 has problems

1 complaint grouped by the system owners reported.

Box size = number of complaints naming that system. Darker = larger share. One complaint can name more than one system.
Complaints by system
SystemComplaintsCrash, fire or injury
Structure11

Source: NHTSA Office of Defects Investigation. Complaints are submitted by the public and are not verified by NHTSA.

22 recalls

2018 Thomas Built Buses Saf-t-liner C2 recalls and how many were fixed

Each ring shows the share of affected cars repaired, from the manufacturer’s latest quarterly report to NHTSA. Recall repairs are free at authorized dealers.

65%repaired · 2022 Q1

Seats

Recall 19V-712 · Oct 4, 2019 · 53,528 vehicles · 34,889 repaired

Risk. The lack of impact absorption increases the risk of injury in the event of a crash.

Problem, fix and repair progress →

91%repaired · 2021 Q3

Automatic transmission: torque converter

Recall 19V-686 · Sep 27, 2019 · 618 vehicles · 562 repaired

Risk. The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an…

Problem, fix and repair progress →

87%repaired · 2021 Q2

Service brakes, air: disc

Recall 19V-444 · Jun 11, 2019 · 11,546 vehicles · 10,057 repaired

Risk. The dragging brakes may lead to high temperatures at the wheel end, increasing the risk of smoke and fire, possibly resulting in the bus having to be…

Problem, fix and repair progress →

63%repaired · 2020 Q4

Steering

Recall 18V-914 · Dec 19, 2018 · 73 vehicles · 46 repaired

Risk. Loose tie rod arm bolts may lead to separation of the tie rod arm, affecting vehicle steering, and increasing the risk of a crash.

Problem, fix and repair progress →

Show 18 more recalls
63%repaired · 2021 Q4

Body: roof and pillars

Recall 18V-878 · Dec 10, 2018 · 32 vehicles · 20 repaired

Risk. Improperly applied adhesive may affect the roof header joint strength, which, in the event of a rollover crash, can increase the risk of injury.

Problem, fix and repair progress →

78%repaired · 2021 Q4

Body: roof and pillars

Recall 18V-877 · Dec 10, 2018 · 6,031 vehicles · 4,731 repaired

Risk. Improperly applied adhesive may affect the roof header joint strength, which, in the event of a rollover crash, can increase the risk of injury.

Problem, fix and repair progress →

67%repaired · 2020 Q3

Disc: caliper

Recall 18V-702 · Oct 5, 2018 · 1,532 vehicles · 1,023 repaired

Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Problem, fix and repair progress →

58%repaired · 2020 Q3

Seats

Recall 18V-561 · Aug 23, 2018 · 33 vehicles · 19 repaired

Risk. In the event of a crash, if the seat detaches from the floor, it can increase the risk of injury.

Problem, fix and repair progress →

96%repaired · 2020 Q3

Equipment adaptive/mobility

Recall 18V-560 · Aug 23, 2018 · 84 vehicles · 81 repaired

Risk. If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their…

Problem, fix and repair progress →

54%repaired · 2019 Q4

Disc: caliper

Recall 18V-352 · May 29, 2018 · 2,767 vehicles · 1,489 repaired

Risk. If the brake caliper mounting bolts come loose, braking performance may be reduced, increasing the risk of a crash.

Problem, fix and repair progress →

83%repaired · 2020 Q4

Seats

Recall 18V-253 · Apr 19, 2018 · 23,102 vehicles · 19,260 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

71%repaired · 2020 Q4

Seats

Recall 18V-254 · Apr 19, 2018 · 24 vehicles · 17 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

78%repaired · 2020 Q2

12v/24v/48v battery: cables

Recall 18V-250 · Apr 19, 2018 · 90 vehicles · 70 repaired

Risk. The battery cable rubbing may cause the cable to short circuit, increasing the risk of a fire.

Problem, fix and repair progress →

78%repaired · 2021 Q1

Seats

Recall 18V-192 · Mar 26, 2018 · 6,606 vehicles · 5,166 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

33%repaired · 2021 Q1

Seats

Recall 18V-193 · Mar 26, 2018 · 6 vehicles · 2 repaired

Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.

Problem, fix and repair progress →

77%repaired · 2019 Q4

Delivery: hoses, lines/piping, and fittings

Recall 18V-190 · Mar 26, 2018 · 957 vehicles · 738 repaired

Risk. A propane leak in the presence of an ignition source can increase the risk of a fire.

Problem, fix and repair progress →

96%repaired · 2020 Q4

Delivery: hoses, lines/piping, and fittings

Recall 17V-665 · Oct 19, 2017 · 916 vehicles · 879 repaired

Risk. A propane leak in the presence of an ignition source can increase the risk of a fire.

Problem, fix and repair progress →

71%repaired · 2020 Q2

Seats

Recall 17V-589 · Sep 21, 2017 · 28 vehicles · 20 repaired

Risk. Without the reinforcement bracket, the seat may not remain adequately secured, increasing the risk of injury in a crash.

Problem, fix and repair progress →

75%repaired · 2020 Q2

Seats

Recall 17V-587 · Sep 21, 2017 · 53 vehicles · 40 repaired

Risk. Without the reinforcement bracket, the seat may not be adequately secured, increasing the risk of injury in a crash.

Problem, fix and repair progress →

37%repaired · 2019 Q3

Equipment

Recall 17V-453 · Jul 17, 2017 · 1,462 vehicles · 544 repaired

Risk. In the event of a crash, an unsecured wheelchair may increase the risk of injury.

Problem, fix and repair progress →

88%repaired · 2020 Q2

12v/24v/48v battery: cables

Recall 18V-378 · Jun 7, 2011 · 8 vehicles · 7 repaired

Risk. The damaged battery cable may electrically arc, increasing the risk of a fire.

Problem, fix and repair progress →

Recalls apply to specific cars. To see whether a recall is still open on yours, enter the 17-character VIN at nhtsa.gov/recalls or with Thomas Built Buses.

Best & worst years

2018 vs. every other Saf-t-liner C2 year

Bars show complaints per model year. Colors show the CarFlaw verdict: complaints weighted for crashes, fires and injuries, adjusted for years on the road and compared with the Saf-t-liner C2 median. How we score

'95'96'97'98'99'00'01'02'03'04'05'06'07'08'09'10'11'12'13'14'15'16'17'18'19'20'21'22'23'24'25'26'27
  • Avoid
  • Caution
  • Solid
  • Best
  • Not rated
1 investigation

NHTSA defect investigations

Federal investigations that included the 2018 Thomas Built Buses Saf-t-liner C2, and the recalls they led to.

  1. Rear Leaf Spring FracturesPE19007 · closed Oct 17, 2023
    No recall
In owners' words

What Saf-t-liner C2 owners report

Recent structure complaints filed with NHTSA, shortened. Personal details are removed.

A 2018 THOMAS BUILT TYPE C SCHOOL BUS WAS TRAVELING AT A SPEED OF APPROXIMATELY 42 MPH ON A CITY/URBAN STREET WITH 5 PASSENGERS, PLUS THE OPERATOR ON BOARD. A TREE FELL AND STRUCK THE BUS NEAR, OR ON, THE RIGHT FRONT WINDSHIELD/ROOF AREA. THIS IMPACT CAUSED THE ENTIRE ROOF AREA TO COLLAPSE WITH…
Complaint 11084351 · Apr 10, 2018 · 2,100 miles

Own a 2018 Saf-t-liner C2?

Decode your VIN to see the recalls for your exact car, then confirm open recalls with NHTSA.